Understand and apply routine verbal and/or written instructions, understand and apply non-routine verbal and/or written instructions, understand complex problems and collaborate to explore alternative solutions, organize actions to complete sequential and/or routine tasks, organize and prioritize individual work schedule to manage multiple clients, tasks, and/or projects, organize and prioritize the work schedules of others to manage multiple clients, tasks and/or projects, make decisions that have an impact on the individual's work, make decisions that have an impact on the immediate work unit's operations and/or services, make decisions that have significant impact on a department's credibility, operations, and/or services, make decisions that have an impact on the health and wellbeing of clients, communicate and exchange routine/basic information. Environmental & Working Conditions: This position works primarily in a shared open office space with computer and internet access, printer, and other related office equipment.