Physical and virtual (VMware/Hyper-V/Azure) Manage network infrastructure including switches, routers, SonicWall firewalls, VLANs, VPNs, and wireless Administer Microsoft 365, Azure Active Directory/Entra ID, Intune MDM, Exchange Online, and SharePoint Own backup and disaster recovery, this is including: testing, documentation, and integrity reporting Plan and execute patching cycles and maintenance windows with minimal business disruption Maintain security posture across endpoints, firewall rules, access controls, and incident response. On the team leadership side, you''ll be the person the helpdesk counts on: Supervise, coach, and develop Helpdesk Analysts including performance feedback and career growth conversations Ensure the team consistently meets service level objectives and response targets Step in as the senior escalation point for complex or high-priority incidents that require your level of expertise Keep IT Operations Manager informed of recurring issues, risk areas, and improvement opportunities.