Reporting directly to the VP of Business Analytics and partnering closely with Clinical Operations, Quality, Workforce Management, Customer Success, and Technology, this individual will frame business questions, evaluate performance, investigate variation, and provide evidence-based guidance as the Company continues its rapid growth. Analyze call volume, response times, service levels, staffing, productivity, documentation quality, escalation patterns, clinical outcomes, and other measures of care delivery to identify trends, trade-offs, risks, and improvement opportunities.