Preferred experience in global managed IT services, manufacturing, automotive, engineering, logistics, or another distributed enterprise environment.\\\ • Exposure to Digital Employee Experience, endpoint analytics, virtual agents, GenAI, proactive support, and service automation is preferred.\\\ • Preferred profile: customer-focused, commercially aware, data-driven, and able to balance user experience, service stability, security, cost, and continuous improvement. • Work closely with customer stakeholders, Service Operations, Service Level Management, Digital Workplace, technical teams, architects, process owners, finance, commercial teams, and third-party suppliers.