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The CPD enforces the Maryland Consumer Protection Act and related statutes, focusing on unfair, deceptive, and illegal business practices involving consumer goods and services, real estate, credit, and debt collection. How You Can Benefit: As a volunteer mediator, you will develop a greater understanding of the rights and responsibilities of consumers and businesses and learn about state, federal and local consumer laws on subjects such as advertising, deceptive trade practices, auto repairs and sales, contracts, housing, telemarketing and warranties.

<p><b>Description</b></p><p style="text-align:justify">The Attorney General is the chief legal officer of the State of Maryland. The Office of the Attorney General (OAG) has the general charge, supervision, and direction of the State’s legal business, acting as legal advisors and representatives of the major agencies, various boards, commissions, officials, and institutions of State Government. The OAG also protects the public by civil enforcement of antitrust, civil rights, consumer protection, and securities laws and regulations and by the prosecution of organized crime, Medicaid fraud, environmental crimes, insurance fraud, state tax evasion, and other statutorily assigned matters. As Maryland’s 47th Attorney General, Anthony G. Brown leads the Office with a critical focus on equity, justice, and fairness. <br/> <br/>The OAG is seeking volunteer mediators to work in the Mediation Unit within our Consumer Protection Division (CPD). The CPD enforces the Maryland Consumer Protection Act and related statutes, focusing on unfair, deceptive, and illegal business practices involving consumer goods and services, real estate, credit, and debt collection. Through investigations and legal action, the Division works to stop unlawful conduct, secure restitution for consumers, and deter future violations. The Division includes approximately 36 Assistant Attorneys General and more than 40 professional staff, including investigators, analysts, and support personnel.</p><p style="text-align:justify">As a volunteer mediator, your primary responsibility will be to help resolve consumer complaints filed with our office. You will be assigned your own caseload and will work collaboratively with a supervisor to review documentation, analyze issues, develop mediation strategies, and communicate with consumers, businesses, and other parties to reach a fair resolution. Mediations are conducted through phone calls and written correspondence.</p><p style="text-align:justify">The Division also operates a public hotline where individuals can discuss concerns, inquire about a business’s complaint history, or determine whether their issue can be mediated. Many of these calls result in written complaints that are then assigned to volunteers for follow‑up. Volunteers in the Baltimore office may spend part of each day responding to hotline inquiries and assisting the public.</p><div style="text-align:justify"><strong>How You Can Benefit: </strong>As a volunteer mediator, you will develop a greater understanding of the rights and responsibilities of consumers and businesses and learn about state, federal and local consumer laws on subjects such as advertising, deceptive trade practices, auto repairs and sales, contracts, housing, telemarketing and warranties. You will also learn how to explain these laws and give practical advice and consumer tips to help Marylanders resolve their current problems and avoid future complaints. We will train you in using mediation as a method of resolving disputes and receive practical hands-on experience in using various mediation techniques to resolve consumer complaints. Our volunteers feel this is a very rewarding experience and they enjoy spending their time helping their fellow Marylanders.</div><div style="text-align:justify"> </div><div style="text-align:justify"><strong>Requirements: </strong>We require a commitment of ten hours per week for a minimum commitment of six months. We ask volunteers to work two days a week. All work is done in our office between 8:30 a.m. and 5 p.m., Monday through Thursday. We are willing to work with you to arrange times and days around your schedule. Being bilingual in English/Spanish or other languages is a plus.</div><div style="text-align:justify">We consider applicants from all backgrounds. The only prerequisites are your interest in learning about consumer law and dispute resolution, and your willingness to help people. The successful volunteer will have good oral and writing skills, have basic computer skills, be able to work independently, demonstrate a genuine interest in helping people, be able to communicate effectively with the public, and enjoy the challenge of solving problems. </div><div style="text-align:justify"> </div><div style="text-align:justify"><strong>Transportation & Parking: </strong>The Consumer Protection Division is located in a convenient downtown Baltimore location, near the Light Rail and Metro, museums, shops, restaurants and other attractions.  Free parking is offered to volunteers.</div><div style="text-align:justify"> </div><div style="text-align:justify"><strong>Commitment To Diversity, Equity, Inclusion, And Belonging: </strong>The Office of the Attorney General views equity, diversity, inclusion, and belonging as the pathway to achieving professional excellence and fostering and maintaining a culture where every employee can thrive. We strive to create a community that draws upon the best pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values. We honor, respect, and celebrate all differences, both visible and invisible, and are committed to recruiting, retaining, and promoting individuals who have historically been underrepresented in the practice of law and professional careers.</div><div style="text-align:justify"> </div><div style="text-align:justify"><strong>Equal Opportunity Employer:</strong> The OAG is an equal opportunity employer that encourages all interested persons to apply regardless of race, color, religion or belief, ancestry, national origin, age, marital status, sexual orientation, gender identity and/or expression, disability, pregnancy, family or parental status, veteran status, genetic information, or any protected category prohibited by local, state or federal laws. </div>

Office of the Attorney General

Volunteer Mediator, Consumer Protection Division, Mediation Unit, Baltimore

Advertising

Antitrust

Attorney

Automotive Repair and Maintenance

Automotive Sales

Business Practices

Communication Skills

Computer Skills

Consumer Goods and Services

Consumer Protection

Consumer Regulations

Credit and Collections

Documentation Review

English Language

Federal Laws and Regulations

Genetics

Insurance

Legal

Legal Investigation

Medicaid

Multilingual

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Real Estate

Regulations

Resolve Customer Issues

Securities Law

Spanish Language

State Government

State Laws and Regulations

State Tax

Strategic Planning

Telemarketing

Writing Skills

Jobvite Talemetry Organic Easy Apply

FULL_TIME

Manages arbitration and mediation cases; ensures neutrality is maintained with parties; ensures information is entered and maintained in online case management system (PRISM); utilizes discretion and independent judgment by applying high-level knowledge and understanding of the ICDR/AAA's policies, rules, and procedures on assigned cases. OverviewWe are actively recruiting for a Director of the International Centre for Dispute Resolution (ICDR) to deliver case management services, drive business development, promote ICDR services, and ensure the highest degree of professionalism, integrity, organizational ability, and multi-lingual skills.

YEAR

<p><b>Description</b></p><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"><strong style="background-repeat:no-repeat;outline:none;font-weight:600">Overview</strong></div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px">We are actively recruiting for a Director of the International Centre for Dispute Resolution (ICDR) to deliver case management services, drive business development, promote ICDR services, and ensure the highest degree of professionalism, integrity, organizational ability, and multi-lingual skills. The ideal candidate will be able to apply their passion for growing the business to the ADR field and the ability to represent the AAA as a polished and persuasive speaker.  </div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"></div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px">The successful applicant will have a hybrid work arrangement and the annual salary range for this position is based on location:</div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"></div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px">Boston, MA | Washington DC - $93,400 - $98,900<br/>Chicago, IL | Philadelphia, PA - $89,700 - $95,000<br/>Johnston, RI | Houston, TX | Minneapolis, MN - $85,800 - $90,900<br/>Atlanta, GA | Dallas, TX $84,400 - $89,300<br/>New York, NY - $99,600 - $105,500<br/>Charlotte, NC | Miami, FL | San Antonio, TX $79,800 - $84,500</div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"></div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px">Named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.</div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"></div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"><div> </div><div><b>SUMMARY</b></div><div>Delivers case management services and supports the development and promotion of ICDR services, ensuring the highest degree of professionalism, integrity, organizational ability, and multi-lingual skills.</div><div> </div><div><b>ESSENTIAL FUNCTIONS </b></div><ul style="margin-top:0px"><li>Serves as primary or secondary case management contact with parties, party representatives, arbitrators, and mediators on assigned cases; makes decisions on case issues within the scope of ICDR/AAA policies, rules, and procedures.</li><li>Manages arbitration and mediation cases; ensures neutrality is maintained with parties; ensures information is entered and maintained in online case management system (PRISM); utilizes discretion and independent judgment by applying high-level knowledge and understanding of the ICDR/AAA's policies, rules, and procedures on assigned cases.</li><li>Ensures confidentiality of case information and case records; adheres to the ICDR/AAA's information security and data privacy policies, procedures, and practices.</li><li>Using contract provisions of each case identify variations between the rules and the case contract to ensure consistency and appropriate case administration.</li><li>Conducts administrative conferences and facilitates preliminary hearings and evidentiary hearings.</li><li>Assists arbitrators and mediators to comply with all applicable rules and the issuance of mediator decisions and arbitral awards; evaluates arbitrator challenges and other administrative disputes between the parties and recommends appropriate action.</li><li>Recommends suitable mediators and assists parties in selecting appropriate arbitrators from ICDR/AAA's Panels based on contract requirements and/or parties' preferences.</li><li>Maintains uniform case data information and accurate records of financial information, including billing, disbursements, check requests, expenses and receivables.</li><li>Proactively identifies expectations regarding the ICDR's case management services and works closely with parties, arbitrators, and mediators to deliver timely and cost-effective services.</li><li>Communicates ICDR/AAA policies and procedures to parties and representatives.</li><li>Serves as a customer service contact and recognizes potential future business when answering general inquiries expressing interest in the ICDR/AAA and its services.</li><li>May include management of case operations and administrative support personnel, overseeing process, providing directions, and addressing case management-related issues, functions, and procedures.</li><li>Develops and cultivates long-term relationships with customers to form a high level of trust and respect in ICDR/AAA and our services.</li><li>Communicates customer suggestions on improvement to management regularly and consistently; understand the responsibility of arbitrators/mediators, and provides regular feedback on their performance.</li><li>Meets with clients and potential users when requested to educate and explore interest in ICDR services.  </li><li>Participates in seminars, programs, and conferences and attends meetings or presentations as coordinated by ICDR executive management.</li><li>Assists with the organization, logistics, and management activities of ICDR/AAA conferences.</li><li>Shares communications received on development (non-case related) and inquiries with ICDR executive management.</li><li>Recruits potential ICDR arbitrators and mediators by providing suggestions and feedback to the ICDR executive management.</li><li>Assists with developing and facilitating arbitrator training programs.</li><li>Demonstrates regular, reliable, predictable job attendance.</li><li>Attends on-site and in-person meetings and training sessions.</li></ul><div><b>EDUCATION & EXPERIENCE </b></div><div>Juris Doctorate (JD), Master of Laws (LL.M.), or equivalent combination of education and experience required. 4-6 years of relevant experience in legal, court, or alternative dispute resolution (ADR) environment.</div><div> </div><div><b>KNOWLEDGE, SKILLS, & ABILITIES</b></div><ul style="margin-top:0px"><li>In-depth knowledge of international arbitration and mediation rules, procedures, and case management best practices.</li><li>Excellent written and verbal communication skills, including the ability to effectively interact with parties, counsel, neutrals, and colleagues.</li><li>Strong organizational and time management skills to handle multiple cases, meet deadlines, and deliver quality service.</li><li>Analytical and problem-solving skills to assess case issues, recommend solutions, and make sound decisions.</li><li>Proficiency in case management systems, legal research tools, Microsoft Office applications, and ability to adapt to new technologies.</li><li>Fluency in Spanish preferred.</li></ul></div>

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Volunteer Mediator, Consumer Protection Division, Mediation Unit, Baltimore Office of the Attorney General

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