Works collaboratively in an interdisciplinary coordinated care delivery system model for VA Community Care which impacts Primary Care, Behavioral Health, and Specialty Clinics and performs all related duties, customer service, and other duties as assigned for the proper and timely treatment of patients; assures appointment schedules are maintained by MSA staff for one or more non-VA outpatient clinics. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.