NewNursing Assistant - OMCBR ICU - PRN Ochsner Health SystemNursing Assistant - OMCBR ICU - PRNBaton Rouge, LAEven though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. See Ochsner Health Terms & Conditions at https://www.ochsner.org/patients-visitors/privacy-policies/online-terms-of-use and Privacy Policy at https://www.ochsner.org/patients-visitors/privacy-policies/ochsner-privacy-policy and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
NewCare Transition Coordinator-Home Health UnitedHealth GroupCare Transition Coordinator-Home HealthBaton Rouge, LA$56,012–$84,018 / yearResponsible for all sales administration duties including, but not limited to, BOA expense entry compliance, BOA with associated Policies and Procedures, payroll time sheets, Weekly 3LS meetings with strategic updates, PTO requests, Attends all required sales calls and company provided in services, timely cell phone and e-mail correspondence. On acceptance, coordinates organization of transfer orders, coordinates other ancillary services for the patient (DME | Infusion) as needed, educates patient on home care/ Hospice orders received from the referral source and home care and/ or hospice services.
NewPatient Care Manager RN UnitedHealth GroupPatient Care Manager RNBaton Rouge, LA$33,280–$47,538 / yearAs members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
NewLicense Practical Nurse (LPN) - Med/Surg 3 - Nights Ochsner Health SystemLicense Practical Nurse (LPN) - Med/Surg 3 - NightsBaton Rouge, LAEven though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. See Ochsner Health Terms & Conditions at https://www.ochsner.org/patients-visitors/privacy-policies/online-terms-of-use and Privacy Policy at https://www.ochsner.org/patients-visitors/privacy-policies/ochsner-privacy-policy and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
NewLPN - Med/Surg - Days Ochsner Health SystemLPN - Med/Surg - DaysBaton Rouge, LAEven though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. See Ochsner Health Terms & Conditions at https://www.ochsner.org/patients-visitors/privacy-policies/online-terms-of-use and Privacy Policy at https://www.ochsner.org/patients-visitors/privacy-policies/ochsner-privacy-policy and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
NewLPN - Med/Surg (MT3) - Days Ochsner Health SystemLPN - Med/Surg (MT3) - DaysBaton Rouge, LAEven though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. See Ochsner Health Terms & Conditions at https://www.ochsner.org/patients-visitors/privacy-policies/online-terms-of-use and Privacy Policy at https://www.ochsner.org/patients-visitors/privacy-policies/ochsner-privacy-policy and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
NewHospice Executive Director UnitedHealth GroupHospice Executive DirectorBaton Rouge, LA$91,700–$163,700 / yearThis includes: coordinating and completing assigned projects to effectively support the immediate and long range objectives of the company; oversight of the eligibility of patients referred to home care services, planning for the services to be provided to patients and supervising their total home health care; implementing and maintaining administrative practices, agency philosophy, goals, and policies which assure compliance with applicable state and federal regulations; enhancing the profitability of the agency; and providing motivation and retention of a qualified staff and assure the quality of services delivered. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve.
NewClinical Account Executive-Home Health UnitedHealth GroupClinical Account Executive-Home HealthBaton Rouge, LA$72,048–$108,072 / yearAs members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Provides educational in-services regarding the services provided by the home health agency to physicians, nurses and other practitioners within a facility/physician office.
Licensed Psychiatric Mental Health Nurse Practitioner HeadwayLicensed Psychiatric Mental Health Nurse PractitionerBaton Rouge, LAWe make it easy for mental health providers to take insurance by credentialing you with the nation’s largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. Whether you want to see patients alongside a full-time job or grow a full-time practice, Headway makes it easy to accept insurance, boost your earnings, and focus on care - without the administrative burden.
Licensed Psychiatric Nurse Practitioner HeadwayLicensed Psychiatric Nurse PractitionerBaton Rouge, LAWe make it easy for mental health providers to take insurance by credentialing you with the nation’s largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. Whether you want to see patients alongside a full-time job or grow a full-time practice, Headway makes it easy to accept insurance, boost your earnings, and focus on care - without the administrative burden.
Licensed Psychiatric Nurse Practitioner (LPNP) HeadwayLicensed Psychiatric Nurse Practitioner (LPNP)Baton Rouge, LAWe make it easy for mental health providers to take insurance by credentialing you with the nation’s largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. Whether you want to see patients alongside a full-time job or grow a full-time practice, Headway makes it easy to accept insurance, boost your earnings, and focus on care - without the administrative burden.
NewLicensed Practical Nurse (LPN) Shiftkey, LLCLicensed Practical Nurse (LPN)Morgan City, LA$31ShiftKey enables independent Licensed Practical Nurses like you to bid on per diem LPN shifts posted by a vast network of Healthcare Facilities—all based on criteria you select. ShiftKey partners with Stride Health to allow healthcare professionals who use the ShiftKey App to access Stride's portable benefits platform for affordable healthcare options such as: Health.
NewLicensed Practical Nurse (LPN) - up to $31/hr Shiftkey, LLCLicensed Practical Nurse (LPN) - up to $31/hrMorgan City, LA$31ShiftKey enables independent Licensed Practical Nurses like you to bid on per diem LPN shifts posted by a vast network of Healthcare Facilities—all based on criteria you select. ShiftKey partners with Stride Health to allow healthcare professionals who use the ShiftKey App to access Stride's portable benefits platform for affordable healthcare options such as: Health.
NewMedical Laboratory Scientist - Iberville - PRN Ochsner Health SystemMedical Laboratory Scientist - Iberville - PRNPlaquemine, LAEven though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. Required- ASCP, AMT or AAB generalist certification as a Medical Laboratory Scientist or Medical Technologist OR ASCP categorical or AAB individual discipline certification as a Medical Laboratory Scientist or Medical Technologist ONLY if working in a designated Academic Medical Center facility.
NewClinical/Medical Laboratory Scientist - Baton Rouge - Nights Ochsner Health SystemClinical/Medical Laboratory Scientist - Baton Rouge - NightsBaton Rouge, LARequired - Current Clinical Lab Scientist Generalist license in the state of practice (if applicable), OR Generalist Trainee permit or Lab Assistant license in the state of practice (if applicable) and must obtain Clinical Lab Scientist Generalist license within 90 days of hire. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste.
NewMedical Laboratory Scientist - OMCBR - PRN Ochsner Health SystemMedical Laboratory Scientist - OMCBR - PRNBaton Rouge, LAEven though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste.
Travel Medical Laboratory Technician (MLT) - $1,431 per week in Baton Rouge, LA AlliedTravelCareersTravel Medical Laboratory Technician (MLT) - $1,431 per week in Baton Rouge, LABaton Rouge, LA$1,431AlliedTravelCareers is working with Triage Staffing LLC to find a qualified Medical Lab Technician in Baton Rouge, Louisiana, 70801! Travel Laboratory: Medical Laboratory Technician Baton Rouge .
Travel Medical Laboratory Technician (MLT) - $1,421 to $1,633 per week in Baton Rouge, LA AlliedTravelCareersTravel Medical Laboratory Technician (MLT) - $1,421 to $1,633 per week in Baton Rouge, LABaton Rouge, LA$1,421–$1,633Summary: The Medical Laboratory Technician assists in performing routine and moderately complex laboratory tests across multiple diagnostic areas, including chemistry, hematology, microbiology, immunology, and toxicology. Technical/Motor Skills - Must have the ability to grasp, perform fine manipulation, push/pull, and move about when assisting with procedures and/or using department equipment.
NewTravel Medical Laboratory Technician (MLT) - $1,596 per week in Baton Rouge, LA AlliedTravelCareersTravel Medical Laboratory Technician (MLT) - $1,596 per week in Baton Rouge, LABaton Rouge, LA$1,596AlliedTravelCareers is working with Triage Staffing LLC to find a qualified Medical Lab Technician in Baton Rouge, Louisiana, 70801! Travel Laboratory: Medical Laboratory Technician Baton Rouge .
Licensed Psychiatric Nurse Practitioner (Virtual) HeadwayLicensed Psychiatric Nurse Practitioner (Virtual)Baton Rouge, LAWe make it easy for mental health providers to take insurance by credentialing you with the nation’s largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. Whether you want to see patients alongside a full-time job or grow a full-time practice, Headway makes it easy to accept insurance, boost your earnings, and focus on care - without the administrative burden.
Licensed Psychiatric Nurse Practitioner (Remote) HeadwayLicensed Psychiatric Nurse Practitioner (Remote)Baton Rouge, LARemoteWe make it easy for mental health providers to take insurance by credentialing you with the nation’s largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. Whether you want to see patients alongside a full-time job or grow a full-time practice, Headway makes it easy to accept insurance, boost your earnings, and focus on care - without the administrative burden.
Medical Director- MD JobotMedical Director- MDGonzales, LA$325,000–$370,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Nurse Practitioner- FNP JobotNurse Practitioner- FNPGonzales, LA$120,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Nurse Administrator JobotNurse AdministratorThibodaux, LA$95,000–$110,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
RN Supervisor JobotRN SupervisorThibodaux, LA$100,000–$110,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Physical Therapist (PT) - Home Health - Full Time VitalCaring GroupPhysical Therapist (PT) - Home Health - Full TimeDenham Springs, LAFull timeAs a Hospice Physical Therapist, you will plan, organize, and deliver therapy services focused on maintaining comfort, function, and quality of life—not active rehabilitation. You will guide patients and caregivers through supportive techniques, safe mobility, and meaningful education to promote dignity and ease at the end of life.
Occupational Therapist (OT) - Home Health - PRN VitalCaring GroupOccupational Therapist (OT) - Home Health - PRNMorgan City, LAGuided by our core values—trustworthy, capable, compassionate, proactive, and called—you will play a meaningful role in supporting patients and families through skilled interventions and compassionate care. Evaluate the patient’s functional status, including muscle function, endurance, coordination, communication ability, self-care capability, and work capacity.
Physical Therapy Assistant (PTA) - Home Health - PRN VitalCaring GroupPhysical Therapy Assistant (PTA) - Home Health - PRNMorgan City, LAGuided by our values—trustworthy, capable, compassionate, proactive, and called—you will play an important role in supporting comfort, function, and quality of life for hospice patients and their families. Lead patients through active and passive therapeutic exercises, muscle re-education, gait training, functional mobility activities, transfer training, and prosthetic training.
Speech Language Pathologist (SLP) - Home Health - PRN VitalCaring GroupSpeech Language Pathologist (SLP) - Home Health - PRNMorgan City, LAYou will provide exceptional speech therapy services with a focus on health education, aligning with our values of trustworthiness, capability, compassion, proactivity, and dedication. Licensed as a speech-language pathologist by the state or fulfilling requirements if the state does not license SLPs.
NewNursing Home Administrator Center Point Healthcare and RehabilitationNursing Home AdministratorBaton Rouge, LAAt Center Point Healthcare and Rehab , we invest in our people through an Employee Stock Ownership Plan (ESOP) — a unique benefit that makes you a true employee-owner. You will oversee all aspects of the program, including budgeting, staff management, program growth, expense control, development of services, and continuous improvement of quality outcomes and productivity.
Certified Nursing Assistant (CNA) Center Point Healthcare and RehabilitationCertified Nursing Assistant (CNA)Baton Rouge, LAAt Center Point Healthcare and Rehab , we invest in our people through an Employee Stock Ownership Plan (ESOP) — a unique benefit that makes you a true employee-owner. As part of our team, you’ll receive company stock at no cost to you , with benefits that include: Building long-term wealth for your future.
Hospice Aide (CNA) St. Joseph HospiceHospice Aide (CNA)Baton Rouge, LAAt The Carpenter House , we invest in our people through an Employee Stock Ownership Plan (ESOP) — a unique benefit that makes you a true employee-owner. As part of our team, you’ll receive company stock at no cost to you , with benefits that include: Building long-term wealth for your future.
Licensed Practical Nurse (LPN) St. Joseph HospiceLicensed Practical Nurse (LPN)Baton Rouge, LAAt St. Joseph Hospice , we invest in our people through an Employee Stock Ownership Plan (ESOP) — a unique benefit that makes you a true employee-owner. Communicates with the attending physicians, other hospice team members, and other agencies as needed to coordinate optimal care and use of community resources for the patient/family.
Laboratory/Medical Lab Technician IMCS Group IncLaboratory/Medical Lab TechnicianBaton Rouge, LAMids, 1300-2130 with rotating weekends. MLT- Mid City campus.
LVN / LPN/SNF IMCS Group IncLVN / LPN/SNFBaton Rouge, LALPN- Skilled Nursing, Night shift 1945-0715/36 hours per week/EOW rotation required. Travel experience required
PRN Caregiver Moore Care LLCPRN CaregiverBaton Rouge, LAPart timeAs a Baton-Rouge based, family-owned and operated provider of quality in-home care, we seek out and train the finest caregivers to provide the high-quality level of care we deliver to our clients. Caregiver * 3-5 years of documented care giving experience required* * Assisting clients with ambulation and mobility around the house or outside (doctor's appointments, walks etc.) * Assisting clients with personal care and hygiene .
Front Desk Receptionist The Harmony CenterFront Desk ReceptionistBaton Rouge, LAFull timeJob Requirements and Responsibilities: This position requires the ability to pass a typing test, and having a high school diploma. This position requires patience and the ability to work well with others and to display a pleasant personality over the phone.
Private Caregiver Moore Care LLCPrivate CaregiverBaton Rouge, LAPart timeAs a Baton-Rouge based, family-owned and operated provider of quality in-home care, we seek out and train the finest caregivers to provide the high-quality level of care we deliver to our clients. Caregiver * 3-5 years of documented care giving experience required* * Assisting clients with ambulation and mobility around the house or outside (doctor's appointments, walks etc.) * Assisting clients with personal care and hygiene .
Weekend Caregiver Moore Care LLCWeekend CaregiverBaton Rouge, LAFull timeAs a Baton-Rouge based, family-owned and operated provider of quality in-home care, we seek out and train the finest caregivers to provide the high-quality level of care we deliver to our clients. Caregiver * 5-10 years of documented care giving experience required * Assisting clients with ambulation and mobility around the house or outside (doctor's appointments, walks etc.) * Assisting clients with personal care and hygiene .
Certified Nursing Assistant Moore Care LLCCertified Nursing AssistantBaton Rouge, LAPart timeAs a Baton-Rouge based, family-owned and operated provider of quality in-home care, we seek out and train the finest caregivers to provide the high-quality level of care we deliver to our clients. Caregiver * 5 years of documented care giving experience required* * Assisting clients with ambulation and mobility around the house or outside (doctor's appointments, walks etc.) * Assisting clients with personal care and hygiene .
Caregiver - Overnight Moore Care LLCCaregiver - OvernightBaton Rouge, LAFull timeAs a Baton-Rouge based, family-owned and operated provider of quality in-home care, we seek out and train the finest caregivers to provide the high-quality level of care we deliver to our clients. Caregiver * 10 years of documented care giving experience required * Assisting clients with ambulation and mobility around the house or outside (doctor's appointments, walks etc.) * Assisting clients with personal care and hygiene .
Medical Assistant The Harmony CenterMedical AssistantBaton Rouge, LAFull timeThis role manages an assigned caseload, coordinates medical services, supports continuity of care, and maintains accurate clinical documentation while working under the supervivion of a licensed provider. The Medical Assistant provides clinical and administrative support to psychiatric medical providers and the interdisciplinary care team serving a forensic mental health population.
NewPharmacy Manager ($30,000 Sign-on Bonus) WalmartPharmacy Manager ($30,000 Sign-on Bonus)Port Allen, LAHere’s what to expect when interacting with us as recruiters: We’ll reach out via verified LinkedIn profiles or emails ending in ‘@walmart.com.” or “@samsclub.com”.All job opportunities and applications are hosted on our official careers site: http://careers.walmart.com Ensure compliance with company and legal policies, procedures, and regulations by analyzing reports, implementing loss prevention and safety controls, and overseeing safety and quality assurance reviews.
Rehab Director - Long-Term Care Confidential - Nursing and Senior CareRehab Director - Long-Term CareBaton Rouge, LAFull timeResponsibilities include: overseeing rehab staff and schedules; providing therapy services; tracking and reporting Medicare and MDS data; ensuring timely documentation; collaborating with Nursing and facility leadership; supporting patient satisfaction and quality outcomes; assisting with onboarding and staff development. This role combines clinical therapy with department leadership to ensure quality care, regulatory compliance, and strong interdisciplinary collaboration.
Admission Coordinator - Intake Department Alt weekends Apollo Behavioral Health HospitalAdmission Coordinator - Intake Department Alt weekendsBaton Rouge, LAPart timeThorough documentation skills are vital for accurately processing patient information and handling intake logs, while effective communication skills will facilitate collaboration with physicians and nursing staff regarding admissions. The ability to work with minimal supervision ensures that you can take the initiative in a fast-paced environment, aligning with our company's core values of excellence and integrity, ultimately contributing positively to patient care and operational efficiency.
Admission Coordinator - Intake Department needed for PRN Apollo Behavioral Health HospitalAdmission Coordinator - Intake Department needed for PRNBaton Rouge, LAPart timeAdditionally, you will maintain effective communication with physicians and the Director of Nursing regarding potential admissions, while also initiating demographics on face sheets and assembling new patient charts, including insurance information. Additionally, effective communication skills are imperative for collaborating with physicians, nursing staff, and patients, ensuring that all inquiries and admissions are handled smoothly and professionally.
Admission Coordinator - Intake Department Alt weekends 6p-6a Apollo Behavioral Health HospitalAdmission Coordinator - Intake Department Alt weekends 6p-6aBaton Rouge, LAPart timeThorough documentation skills are vital for accurately processing patient information and handling intake logs, while effective communication skills will facilitate collaboration with physicians and nursing staff regarding admissions. The ability to work with minimal supervision ensures that you can take the initiative in a fast-paced environment, aligning with our company's core values of excellence and integrity, ultimately contributing positively to patient care and operational efficiency.
Admission Coordinator - Intake Department PT Alt weekends AM Apollo Behavioral Health HospitalAdmission Coordinator - Intake Department PT Alt weekends AMBaton Rouge, LAPart timeJoin our dedicated team at Apollo Behavioral Health Hospital in Baton Rouge, LA 70816, as a Part-Time Admission Coordinator in the Intake Department, working Alternate Weekends 6AM to 6PM. Additionally, thorough documentation and strong communication skills are vital for effectively collaborating with physicians and the Director of Nursing regarding potential admissions.
ADMISSIONS COORDINATOR- INTAKE FOR OUTPATIENT FACILITY - FULL TIME Apollo Behavioral Health HospitalADMISSIONS COORDINATOR- INTAKE FOR OUTPATIENT FACILITY - FULL TIMEBaton Rouge, LAFull timeThe Admissions Coordinator (Intake) supports timely, accurate outpatient admissions by coordinating referral intake, documentation, and payer readiness at Apollo Behavioral Health Hospital (Baton Rouge, LA 70816). As volumes shift, you’ll prioritize the most time-sensitive items, keep records audit-ready, and ensure each intake is captured for QAPI trending at Apollo Behavioral Health Hospital.
Licensed Practical Nurse (LPN) Sage Specialty Hospital (LTAC)Licensed Practical Nurse (LPN)Denham Springs, LAAt Sage Specialty Hospital , we invest in our people through an Employee Stock Ownership Plan (ESOP) — a unique benefit that makes you a true employee-owner. Communicates with the attending physicians, other hospice team members and other agencies as needed to coordinate optimal care and use of community resources for the patient/family.