Coordinate and monitor administrative functions to ensure efficient and accurate work flow and related products; Interpret, apply and explain complex information such as regulations, policies or services; Perform complex administrative functions such as record keeping, file maintenance, prioritizing assignments, contract administration, performing special projects and preparing reports; Perform database management; Answer inquiries and provide information to the public, other City departments, businesses and private citizens; Independently research, compile and organize materials to prepare reports, handle complaints or resolve problems; Operate a personal computer and job-related software applications; Maintain a collaborative and cooperative working relationship with elected and appointed officials, other City employees, and the public; Maintain a professional demeanor and confidentiality of work performed at all times; Communicate effectively in the English language at a level necessary for efficient job performance; Complete assignments in a timely fashion; understand and comply with all rules, policies and regulations; Perform all duties in accordance with City policies and procedures with regard for personal safety and that of other employees and the public. Coordinates multi-agency or department activities or projects, performs special projects that may require independent research and analysis, handles difficult or upset citizens, maintains office supply inventory, researches problems, prepares and maintains reports for specific department functions, manages/maintains various department specific databases, composes correspondence, processes payroll and time records, maintains leave and training records, updates employee information, and keeps co-workers informed on policy changes and current department events; prepares reports on selected issues, processes and maintains employee status information, and ensures staff are apprised of important events and issues.