Medical Receptionist SharpeVision MODERN LASIK & LENSMedical ReceptionistBellevue, WA$18–$21 / hourFull timeIdeal candidates include those with client-facing customer service or sales experience in high-end establishments including concierge medicine, spa, hotel, fine dining, retail or membership clubs. While performing the duties of this Job, the employee is regularly required to sit; use hands and arms to handle, grasp, position, move and control objects and tools; reach with hands and arms; and talk and hear.
Medical Receptionist - Surgical/Medical Weight Loss MultiCare Health SystemMedical Receptionist - Surgical/Medical Weight LossCovington, WAFull timeDuties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. MultiCare Covington Medical Center, a four-story, 58-bed hub, serves southeast King County with inpatient and outpatient surgical care, a birth center, primary and specialty care, urgent care, 24-hour Emergency Department, pharmacy, lab and imaging services.
Medical Receptionist - Float MultiCare Health SystemMedical Receptionist - FloatTacoma, WAFull timeDuties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. As a comprehensive pediatric health network, Mary Bridge delivers expert, family-centered care across inpatient, outpatient and specialty services, supported by multidisciplinary teams dedicated to the unique needs of every child and family we serve.
Medical Receptionist - Pediatric Therapies Clinic MultiCare Health SystemMedical Receptionist - Pediatric Therapies ClinicPuyallup, WAFull timeDuties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. As a comprehensive pediatric health network, Mary Bridge delivers expert, family-centered care across inpatient, outpatient and specialty services, supported by multidisciplinary teams dedicated to the unique needs of every child and family we serve.
Medical Receptionist MultiCare Health SystemMedical ReceptionistPuyallup, WAFull timeDuties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.
Medical Receptionist - Pediatric Urgent Care Clinic MultiCare Health SystemMedical Receptionist - Pediatric Urgent Care ClinicGig Harbor, WAFull timeDuties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. Additional information about the Mary Bridge Children's Urgent Care - Gig Harbor Clinic can be found here: https://www.marybridge.org/locations/mary-bridge-childrens-urgent-care-gig-harbor/.
Medical Receptionist - Pediatric Clinic MultiCare Health SystemMedical Receptionist - Pediatric ClinicTacoma, WAFull timeMultiCare Auburn Medical Center, serving South King County since 1921, is a 195-bed hospital with 58 behavioral health beds, a Family Birth Center, Level II NICU, Level III Trauma Center, MultiCare Regional Heart & Vascular Center, and advanced surgical services including robotic-assisted procedures. Duties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc.
Medical Receptionist, per diem - Orthopedics & Sports Medicine MultiCare Health SystemMedical Receptionist, per diem - Orthopedics & Sports MedicineGig Harbor, WAFull timeDuties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.
Medical Receptionist - Mary Bridge Sleep Center MultiCare Health SystemMedical Receptionist - Mary Bridge Sleep CenterTacoma, WAFull timeDuties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.
Medical Receptionist - Orthopedics/Sports Medicine MultiCare Health SystemMedical Receptionist - Orthopedics/Sports MedicineGig Harbor, WAFull timeDuties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.
Medical Receptionist - ENT, Per Diem MultiCare Health SystemMedical Receptionist - ENT, Per DiemPuyallup, WAFull timeDuties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.
Medical Receptionist Float MultiCare Health SystemMedical Receptionist FloatTacoma, WAFull timeDuties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. This 130-bed hospital provides advanced diagnostic and treatment technologies and a 24-hour Emergency Department, all located on a patient-friendly, easily accessible campus.
Medical Receptionist/Optometric Tech Ridgetop Vision CareMedical Receptionist/Optometric TechSilverdale, WA$18–$20 / hourPart timeWe are a busy optometry office located inside Costco Silverdale looking for a part-time medical receptionist who can also perform basic optometric tech functions. Maintaining confidential medical records in both paper and electronic charts; fulfilling medical records requests and contact lens verification requests in a timely manner.
Front Desk Receptionist Advantage Technical Services, IncFront Desk ReceptionistBellevue, WA$25–$25.01 / hourFull timeAt Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners.
Receptionist YWCA Seattle | King | SnohomishReceptionistMaple Valley, WA$25–$26.50 / yearPart timeThe YWCA Passage Point is a supportive housing site with services designed to assist residents who are transitioning from incarceration into the Renton/Issaquah/Maple Valley community. All employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship.
Corporate Receptionist (Bellevue) - Amazon Northwest CenterCorporate Receptionist (Bellevue) - AmazonBellevue, WAFull timeOur Corporate Receptionists work in a unique, fast-paced corporate setting on Amazon’s campuses and act as the first point of contact for all visitors and employees while also generating revenue that funds Northwest Center’s mission of inclusion. Our team works in a unique, fast-paced corporate setting on Amazon’s campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Center’s mission of inclusion.
Receptionist JLLReceptionistWedgwood, WAFull timechild care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. To apply you need to possess: The ideal candidate will have at least two years of customer service related experience, preferably from hotels, resorts, retail, fine dining restaurants, luxury guest service environments, or tech corporate offices.
Receptionist Sekisui AerospaceReceptionistRenton, WAFull timeThis is a full-time, onsite position where you will play a key role in ensuring smooth front desk operations and serve as the central information hub for our office and production staff, connecting employees, visitors and vendors to the right resources, department or answers. E-Verify allows us to confirm the employment authorization of newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security.
Receptionist/Office Coordinator First American Title Insurance CompanyReceptionist/Office CoordinatorBellevue, WAFull timeFirst American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years.
Front Desk Receptionist Concierge Bellewood LLCFront Desk Receptionist ConciergeIssaquah, WA$22–$24 / hourFull timeAspects of this position include providing outstanding concierge services, developing and fostering community relations, maintaining computer records, and working collaboratively with a team to provide exceptional, positive service within our residence. If you have a good sense of humor; if you enjoy working with people of all ages; if you love to multi-task; if you thrive in a collaborative environment; if you welcome a job where no two days are the same, consider joining our Bellewood family of outstanding professionals!
Receptionist The Odom CorporationReceptionistWoodmont Beach, WAFull timeWhile performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands and fingers to operate a keyboard, mouse, and telephone to talk and hear. High school diploma or General Education Degree (GED) preferred; related experience or training in customer service; or equivalent combination of education and experience.
Receptionist - PACE (West Seattle) Providence St. Joseph HealthReceptionist - PACE (West Seattle)Seattle, WAFull timeTogether, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Medical Office Receptionist (Rover) LifeStance Health IncMedical Office Receptionist (Rover)Federal Way, WA$21–$22 / hourLifeStance is a national provider of mental healthcare services focused on evidenced-based, medically driven treatment services for children, adolescents, and adults suffering from a variety of mental health issues in an outpatient care setting, both in-person at its 550+ clinics nationwide and through its digital health telemedicine offering. • Conflict Resolution: Navigate disagreement constructively by listening actively, communicating respectfully, and collaborating to reach solutions that uphold LifeStance values and support and effective working environment and patient care.
Medical Assistant $4,000 Sign on Bonus Community Health Center of Snohomish CountyMedical Assistant $4,000 Sign on BonusEdmonds, WA$25.71–$31.88 / hourFull timeGreets patients, interpreters and visitors, in person and by phone, in a prompt, courteous and helpful manner, responds to inquiries, takes messages, and provides accurate information regarding schedules and services. Monitors schedules and patient arrivals, participates in sequencing patients, and provides assistance to co-workers to maintain a smooth and efficient patient flow for entire clinic for maximum productivity.
Medical Receptionist Sound Pain AllianceMedical ReceptionistCovington, WA$20–$24 / hourFull timeYou'll be the welcoming face for our patients-many of whom live with chronic pain-and play a vital role in creating a positive, compassionate experience from check-in to check-out. Bring your skills, warmth, and professionalism to a team that truly makes a difference in patients' lives every day.
NewMedical Receptionist, per diem - Family Practice MultiCare Health SystemMedical Receptionist, per diem - Family PracticeAuburn, WA$21.68–$31.20 / hourMultiCare Auburn Medical Center, serving South King County since 1921, is a 195-bed hospital with 58 behavioral health beds, a Family Birth Center, Level II NICU, Level III Trauma Center, MultiCare Regional Heart & Vascular Center, and advanced surgical services including robotic-assisted procedures. Duties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc.
NewMedical Receptionist -Orthopedic Surgery - Per Diem MultiCare Health SystemMedical Receptionist -Orthopedic Surgery - Per DiemTacoma, WA$21.68–$31.20 / hourDuties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. Home to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children's, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence.
NewMedical Receptionist - Mary Bridge MultiCare Health SystemMedical Receptionist - Mary BridgeTacoma, WA$21.68–$31.20 / hourDuties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.
Medical Receptionist- Temporary Yakima Valley Farm Workers ClinicMedical Receptionist- TemporaryWA$17.31–$21.20 / hourYour work ensures our clinics run smoothly, coordinating communication, supporting Providers, maintaining accurate information flow, and helping patients navigate appointments, insurance, and access to care. May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reports.
Front Office Coordinator / Medical Receptionist IRG Physical Therapy, Physical TherapyFront Office Coordinator / Medical ReceptionistSeattle, WashingtonCareer advancement opportunities - Leadership opportunities based on skill and performance, not just on seniority - IRG Leadership Institute courses designed to develop the business skills to help you succeed and thrive throughout your career. Our FOCs are responsible for optimizing patient appointment schedules, managing all incoming phone calls, processing and converting new referrals, collecting time of service payments and obtaining insurance authorizations.
Front Office Coordinator / Medical Receptionist - IRG North Everett IRG Physical Therapy, Physical TherapyFront Office Coordinator / Medical Receptionist - IRG North EverettEverett, WashingtonCareer advancement opportunities - Leadership opportunities based on skill and performance, not just on seniority - IRG Leadership Institute courses designed to develop the business skills to help you succeed and thrive throughout your career. Our FOCs are responsible for optimizing patient appointment schedules, managing all incoming phone calls, processing and converting new referrals, collecting time of service payments and obtaining insurance authorizations.
Medical Receptionist Northwest Weight & Wellness CenterMedical ReceptionistEverett, WashingtonIn place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill, and ability to perform the essential duties and responsibilities listed above. Physical Requirements Must be able to sit, stand, walk, bend, squat constantly; reach with hands and arms above shoulders occasionally; stoop, kneel or crouch seldomly.
Medical Receptionist Sea Mar Community Health CentersMedical ReceptionistVashon, WAEducation and/or Requirement: + Minimum one-year experience in a medical setting + High School Diploma or GED required + Medical terminology preferred + Knowledge of Windows, Word, Excel, Computer and typing skills are required + Excellent verbal, customer service, and written skills necessary + Good organizational skills are a must + Bilingual in English/Spanish preferred, but not required What We Offer: Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State.
Medical Receptionist International Community Health ServicesMedical ReceptionistBellevue, WAThe Medical Receptionist provides a variety of office and administrative support services including reception, scheduling, reminder calls for the next day appointment, check-in and checkout appointments, interpreter arrangements, and other general office duties. For over 50 years, we have provided medical, dental, and wellness care to individuals and families from all regions and all walks of life many of whom face significant barriers to receiving the care they need.
Care Coordinator (Medical Receptionist/PSR) RET Physical Therapy and Healthcare SpecialistsCare Coordinator (Medical Receptionist/PSR)Seattle, Washington$21–$23 / hourFull timeAnswering phone calls and assisting patients in a courteous and professional manner while upholding HIPAA compliance and fostering a welcoming healthcare environment. Managing front desk operations , including patient check-in/check-out, appointment scheduling, and referral coordination, while providing exceptional customer service.
Medical/Dental Receptionist Sea Mar Community Health CentersMedical/Dental ReceptionistMonroe, WAEducation and/or Requirement: + High School Diploma or GED required + Minimum one-year experience in a medical setting + Medical terminology preferred + Knowledge of Windows, Word, Excel, Computer and typing skills are required + Bilingual English/Spanish is preferred but not required What We Offer: Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State.
Medical Receptionist Highline Physical TherapyMedical ReceptionistBurien, WA$18–$22 / hourPart timePRN brings together some of the most trusted PT brands across the West and Central U.S. Whether in the clinic or behind the scenes, we’re all about personalized care, smart clinical insight, and making every patient feel supported from start to finish. Assist front office with front office tasks when down time occurs including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.
Medical Office Receptionist (Rover) LifeStance HealthMedical Office Receptionist (Rover)Federal Way, WashingtonRelationship Building Establish and maintain positive working relationships with others (internally and externally) Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Conflict Resolution : Navigate disagreement constructively by listening actively, communicating respectfully, and collaborating to reach solutions that uphold LifeStance values and support and effective working environment and patient care.
Medical Receptionist COMMUNITY HEALTH CENTER OF SNOHOMISH COUNTYMedical ReceptionistEverett, WAThe Receptionist performs a variety of clerical, reception, and administrative or secretarial tasks: answers and screens phone calls, takes messages, schedules appointments, obtains billing information, checks in patients, and maintains and updates patient demographic data. Job Specific Functions/Performance: Greets patients, interpreters and visitors, in person and by phone, in a prompt, courteous and helpful manner, responds to inquiries, takes messages, and provides accurate information regarding schedules and services.
Associate Patient Care Coordinator - Primary Care Providence St. Joseph HealthAssociate Patient Care Coordinator - Primary CareRenton, WAFull timeOur strong team environment and respect for our people-at all levels and from all backgrounds-allow us to provide authentic care that achieves the highest-quality patient outcomes, backed by the strong network of resources and support through our affiliation with the Providence family, including local partners like Swedish Health Services. Pacific Medical Centers (PacMed) is a private, not-for-profit, primary and integrated multi-specialty health care network with outpatient clinics and primary and specialty care providers in King, Snohomish and Pierce counties.
Associate Patient Care Coordinator and Patient Care Coordinator - Administration Providence St. Joseph HealthAssociate Patient Care Coordinator and Patient Care Coordinator - AdministrationSeattle, WAFull timeTogether, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Associate Patient Care Coordinator and Patient Care Coordinator Providence St. Joseph HealthAssociate Patient Care Coordinator and Patient Care CoordinatorSeattle, WAFull timeTogether, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Health Unit Coordinator - Pediatric Med Surg MultiCare Health SystemHealth Unit Coordinator - Pediatric Med SurgTacoma, WAFull timeAs a comprehensive pediatric health network, Mary Bridge delivers expert, family-centered care across inpatient, outpatient and specialty services, supported by multidisciplinary teams dedicated to the unique needs of every child and family we serve. Named a Top Children's Hospital by The Leapfrog Group, earning this national recognition six times in the past eight years, with physicians consistently recognized on Top Doctors lists by Seattle Magazine, Seattle Met and the Tacoma News Tribune.
Senior Patient Services Specialist - Scheduling Providence St. Joseph HealthSenior Patient Services Specialist - SchedulingIssaquah, WAFull timeIt is comprised of eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190+ primary care and specialty care locations throughout the Puget Sound. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington.
CNA - Geriatric Psych MultiCare Health SystemCNA - Geriatric PsychAuburn, WAFull timeMultiCare Auburn Medical Center, serving South King County since 1921, is a 195-bed hospital with 58 behavioral health beds, a Family Birth Center, Level II NICU, Level III Trauma Center, MultiCare Regional Heart & Vascular Center, and advanced surgical services including robotic-assisted procedures. If you are seeking a role to apply your commitment to care, your strong decision-making skillsets, and your communication capacities, a CNA HUC position at MultiCare may be the right fit for you.
Veterinary Receptionist Issaquah, WA VetCor Group Holdings CorpVeterinary Receptionist Issaquah, WAIssaquah, WA$20–$23 / hourWe are committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their full potential. As the first point of contact for our clients and patients, you''ll play an important role in creating a welcoming experience while helping our hospital run smoothly and efficiently.
Behavioral Health Receptionist Sea Mar Community Health CentersBehavioral Health ReceptionistMonroe, WASea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of: + Medical + Dental + Vision + Prescription coverage + Life Insurance + Long Term Disability + EAP (Employee Assistance Program) + Paid-time-off starting at 24 days per year + 10 paid Holidays.
Veterinary Receptionist/Assistant Woodinville Animal HospitalVeterinary Receptionist/AssistantWoodinville, WA$20–$24 / hourYou'll welcome clients and patients, coordinate appointments, assist with patient handling and outpatient procedures, and help keep daily hospital operations running smoothly. *To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.
Dental Receptionist - Relief Yakima Valley Farm Workers ClinicDental Receptionist - ReliefWA$18.17–$22.26 / hourOur holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. Weve transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon.
Dental Receptionist COMMUNITY HEALTH CENTER OF SNOHOMISH COUNTYDental ReceptionistLynnwood, WAThe Receptionist performs a variety of clerical, reception, and administrative or secretarial tasks: answers and screens phone calls, takes messages, schedules appointments, obtains billing information, checks in patients, and maintains and updates patient demographic data. Job Specific Functions/Performance: Greets patients, interpreters and visitors, in person and by phone, in a prompt, courteous and helpful manner, responds to inquiries, takes messages, and provides accurate information regarding schedules and services.