NewMedical Receptionist II UnitedHealth GroupMedical Receptionist IIMedford, MA$17.98–$32.12 / hourSee United Healthcare Privacy Policy at https://www.unitedhealthgroup.com/privacy.html and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts.
NewMedical Receptionist UnitedHealth GroupMedical ReceptionistChestnut Hill, MA$18–$32 / hourSee United Healthcare Privacy Policy at https://www.unitedhealthgroup.com/privacy.html and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
NewPart-Time Security: Receptionist Officer SecuritasPart-Time Security: Receptionist OfficerWaltham, MA$23.50The Receptionist Officer position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including access control, and patrolling a variety of locations. Some responsibilities of a receptionist officer include: · Surveillance: Monitor security cameras and patrol assigned premises to detect any suspicious activity, unauthorized access, or safety hazards.
Medical Receptionist IR CentersMedical ReceptionistPlymouth, MassachusettsAs a Medical Receptionist / Surgical Scheduler at GBU , you’ll play a key role in welcoming patients, checking them in for their appointments, and managing referral calls. Strong verbal and written communication skills, with the ability to effectively interact with patients and clinicians regarding scheduling.
Contingent Medical Receptionist I Trinity HealthContingent Medical Receptionist IChelsea, MassachusettsAssists in entering demographic data on cases new to the practice into intake database, prepares monthly-periodic reports of intake service requests/actions, and extracts and analyzes data related to impact of intake processes on patient care, customer satisfaction and related process and outcome variables. For non-English speaking patients, coordinates translation services to be provided only by qualified medical interpreters for high risk communication, including medical information, advice and patient plans from providers and clinical staff.
Medical Receptionist I Trinity HealthMedical Receptionist IChelsea, MassachusettsAssists in entering demographic data on cases new to the practice into intake database, prepares monthly-periodic reports of intake service requests/actions, and extracts and analyzes data related to impact of intake processes on patient care, customer satisfaction and related process and outcome variables. For non-English speaking patients, coordinates translation services to be provided only by qualified medical interpreters for high risk communication, including medical information, advice and patient plans from providers and clinical staff.
Medical Receptionist ZAHEEN MEDICAL CENTER LLCMedical Receptionist231 Sutton Street Ste 1A, MATo be successful as a Medical Receptionist, you should have a pleasant personality, be able to handle difficult situations and work under pressure as this is also a customer service role. Answer the phone and schedule appointments or answer patient questions.
Medical Receptionist ConvenientMDMedical ReceptionistPlainville, MassachusettsWorking alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre-existing reservations are seen in a timely manner. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.
Medical Receptionist - PCSC Northeast Health ServicesMedical Receptionist - PCSCQuincy, MA$18–$20 / hourFull timeAs a Patient Care and Site Coordinator (Front Office Medical Receptionist) you will be the bright first face our clients see as they begin their mental health journey, setting the stage for a positive and welcoming experience. As the heart of our clinics, your role as a motivated administrative professional is key to our mission, offering you the opportunity to make a significant impact from the moment our clients walk through the door.
NewSecurity Coordinator New SeasonSecurity CoordinatorMANCHESTER, NHFull timeFor over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in class care for individuals living with Opioid Use Disorder ("OUD"). Operating in over 70 treatment centers in multiple states, our team members are engaged in medication-assisted treatment, counseling, support, and care management of individuals living with OUD.
Patient Service Representative / Medical Receptionist Eye Care SpecialistsPatient Service Representative / Medical ReceptionistNorwood, MAKnowledge, Skills, and Abilities: Exceptional Customer Experience – Understands and anticipates customer needs, takes action to meet customer's needs, and strives to exceed their expectations. Focus on Efficiency – Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
Medical Receptionist Headlands Research IncMedical ReceptionistPlymouth, MAHeadlands Research - Eastern Massachusetts is seeking a full-time customer service-focused medical receptionist responsible for interacting with both clinic and study patients in a healthcare setting and managing administrative tasks for the clinical team. Headlands Research will never ask a candidate for personal identifiable information (date of birth, social security number, driver's license information, etc) via email or messenger tools, or for a financial deposit of any kind.
Intake Specialist/Medical Receptionist Alcanza Clinical Research LLCIntake Specialist/Medical ReceptionistMAUpdates CTMS with subject profile(demographics) and file/upload W9 form; Assign payment cards and issue stipend payments following visit completion; Coordinates / schedules transportation for volunteers; Maintain tracker of no-show volunteers until reschedule has been completed; Maintain tracker of screening volunteers without an upcoming scheduled appointment; Send weekly reports of appointment statuses to clinic staff to avoid missed appointments; Maintain a list of studies conducted at site and have general understanding of each; Submit medical records requests and track their progress; Sorting and distributing incoming mail; coordinating postage details & pick ups as needed for all outbound mail; Placing supply orders; Compiling office correspondence, filing, copying, collating, scanning as needed; Assist with preparing materials for study startup / SIVs; May assist with special projects as needed; Performs all other duties that may be requested or assigned. Provide answers, information, and conversation to the volunteers making them feel comfortable and confident in their decision to participate in a trial; Answer inbound calls and emails with a high level of customer service; Place reminder calls to confirm scheduled appointment (according to guidelines); Assist with appointment rescheduling as needed; Call volunteers who are 15 minutes or more late to arrive for their appointment; Notify appropriate staff of volunteer's arrival and ensure they promptly come to greet them; Complete visits in the CTMS with strong attention to detail to ensure the maximum revenue is captured for billing.
NewCare Coordinator (Medical Receptionist/PSR) Pappas PT LLCCare Coordinator (Medical Receptionist/PSR)North Providence, Rhode Island$18–$18.50 / hourFull timeAnswering phone calls and assisting patients in a courteous and professional manner while upholding HIPAA compliance and fostering a welcoming healthcare environment. Verifying insurance coverage , processing authorizations, and collecting payments to support accurate billing and ensure smooth patient access to care.
NewMedical Receptionist Continuity Care Clinic Prime Healthcare Services IncMedical Receptionist Continuity Care ClinicWoonsocket, RIThe Medical Office Receptionist position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. Six (6) month''s experience in an outpatient setting as a Medical Office Receptionist/Representative preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or six (6) months experience as a phone receptionist, health information associate or equivalent.
Veterinary Medical Receptionist Bay State Veterinary Emergency and Specialty ServicesVeterinary Medical ReceptionistSwansea, MA$18–$22 / hourFull timeIf you are an experienced customer service professional, looking to positively impact the lives of pets and people, joining the team at Bay State Veterinary Emergency and Specialty Services (BSVESS) as a Client Service Representative (CSR) will allow you to do just that. BSVESS is a 35,000 sf building with a very busy emergency service and a growing specialty hospital with specialists in emergency/critical care, internal medicine, surgery, medical oncology, and radiation oncology.
Medical receptionist Concord Foot and Ankle CenterMedical receptionistConcord, MApart time or full time medical receptionist for a busy podiatry practice. great pay, above average and bonuses .
NewMedical Receptionist - Continuity Care Clinic Landmark Physician Office ServicesMedical Receptionist - Continuity Care ClinicWoonsocket, Rhode IslandTemporaryResponsibilities: The Medical Office Receptionist position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. Six (6) month's experience in an outpatient setting as a Medical Office Receptionist/Representative preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or six (6) months experience as a phone receptionist, health information associate or equivalent.
NewClinical Research - Medical Receptionist Headlands ResearchClinical Research - Medical ReceptionistPlymouth, MassachusettsHeadlands Research - Eastern Massachusetts is seeking a full-time customer service-focused Medical Receptionist responsible for interacting with both clinic and study patients in a healthcare setting and managing administrative tasks for the clinical team. Headlands Research will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind.
Intake Specialist/Medical Receptionist Alcanza Clinical ResearchIntake Specialist/Medical ReceptionistRoslindale, MassachusettsUpdates CTMS with subject profile(demographics) and file/upload W9 form; Assign payment cards and issue stipend payments following visit completion; Coordinates / schedules transportation for volunteers; Maintain tracker of no-show volunteers until reschedule has been completed; Maintain tracker of screening volunteers without an upcoming scheduled appointment; Send weekly reports of appointment statuses to clinic staff to avoid missed appointments; Maintain a list of studies conducted at site and have general understanding of each; Submit medical records requests and track their progress; Sorting and distributing incoming mail; coordinating postage details & pick ups as needed for all outbound mail; Placing supply orders; Compiling office correspondence, filing, copying, collating, scanning as needed; Assist with preparing materials for study startup / SIVs; May assist with special projects as needed; Performs all other duties that may be requested or assigned. Provide answers, information, and conversation to the volunteers making them feel comfortable and confident in their decision to participate in a trial; Answer inbound calls and emails with a high level of customer service; Place reminder calls to confirm scheduled appointment (according to guidelines); Assist with appointment rescheduling as needed; Call volunteers who are 15 minutes or more late to arrive for their appointment; Notify appropriate staff of volunteer’s arrival and ensure they promptly come to greet them; Complete visits in the CTMS with strong attention to detail to ensure the maximum revenue is captured for billing.
Medical Receptionist, Full-Time American Family CareMedical Receptionist, Full-TimeDedham, MA$19–$22.50 / hourClear Career Path: Grow with AFC into roles like Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor — or move into clinic leadership and management as we continue expanding to 500+ locations. Apply today and be part of Dr. Bruce Irwin's vision to provide the best healthcare possible in a kind and caring environment while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
Medical Receptionist APDermMedical ReceptionistBoston, Massachusetts$20.31–$30.47 / hourFull timeAPDerm supports your life's needs through an extensive offering comprehensive, competitive and inclusive set of health, financial and other benefits that support your total well-being. Founded in 1992, we have 37 practices across Massachusetts, New Hampshire and Rhode Island and pride ourselves on being the “partner of choice” for patients and employees alike.
Medical Receptionist (Part Time, 24 hours) APDermMedical Receptionist (Part Time, 24 hours)Providence, Rhode Island$20.31–$30.47 / hourAPDerm supports your life's needs through an extensive offering comprehensive, competitive and inclusive set of health, financial and other benefits that support your total well-being. Founded in 1992, we have 37 practices across Massachusetts, New Hampshire and Rhode Island and pride ourselves on being the “partner of choice” for patients and employees alike.
NewMedical Office Receptionist LifeStance Health IncMedical Office ReceptionistProvidence, RI$21–$22 / hourLifeStance is a national provider of mental healthcare services focused on evidenced-based, medically driven treatment services for children, adolescents and adults suffering from a variety of mental health issues in an outpatient care setting, both in-person at its 550+ clinics nationwide and through its digital health telemedicine offering. General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
Medical Front Desk Receptionist Ultimate Staffing ServicesMedical Front Desk ReceptionistChestnut Hill, Massachusetts$22–$25 / hourResponsible for check-in function, which includes greeting and directing patients, answering all questions courteously and helpfully within the scope of responsibility, obtaining signatures for all forms, including assignment of benefits, notice of privacy, insurance waivers, and authorization forms. Monitors patient flow and waiting room activity, keeps appropriate clinical personnel.
Medical Front Desk Receptionist (Wellesley) The Vascular Care GroupMedical Front Desk Receptionist (Wellesley)Wellesley, MA$20–$27 / hourReception is also expected to provide compassionate and informative service to patients while managing patient communication, filing, and answering telephones. Assist patients and referring providers both in office and on the phone and direct patient concerns or questions to the appropriate party.
Receptionist, PCP (Sandwich) Cape Cod Healthcare IncReceptionist, PCP (Sandwich)MA$20.60–$23.75 / hourChecks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup. Ensure accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice.
Receptionist, PCP (Bourne) Cape Cod Healthcare IncReceptionist, PCP (Bourne)MA$20.60–$23.75 / hourChecks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup. Ensure accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice.
Front Desk Receptionist (Floating in Massachusetts) Boston Neurobehavioral AssociatesFront Desk Receptionist (Floating in Massachusetts)Brockton, MAFull timeLed by Mohammad Munir, MD, the team of psychiatrists, nurse practitioners, physician assistants, psychologists, therapists, neuropsychologists, and other medical professionals collaborate to provide well-rounded care individualized for each patient. The practice regularly cares for patients who are dealing with depression, bipolar, anxiety, insomnia, attention-deficit hyperactivity disorder (ADHD), and OCD, among other conditions.
Receptionist Encompass Health Rehabilitation Hospital of New EnglandReceptionistWoburn, MAOur achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing. Operating the switchboard, managing front desk reception, and providing crucial clerical support across departments, your contributions ensure effective communication and operational efficiency.
Veterinary Receptionist Riverside, RI VetCor Group Holdings CorpVeterinary Receptionist Riverside, RIRIAs the face of our hospital, our reception team plays a vital role in creating a welcoming experience for clients and patients while supporting our medical team and helping our hospital operate efficiently. That''s why we''re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
Receptionist Bayside Endoscopy CenterReceptionistProvidence, RIFull timeResponsible for performing daily tasks such as sorting mail, answering phone and routing incoming calls, filing, copying, data entry, and other similar duties, using a computer terminal. GENERAL SUMMARY OF DUTIES: Provides support to administrative office staff assuring a smooth departmental workflow.
NewVeterinary Receptionist National Veterinary AssociatesVeterinary ReceptionistCanton, MA$18–$20 / hourCompletes client check-ins and check-outs, preparing all required forms such as in-house patient and client forms, health certificates, euthanasia forms, vaccination certificates, handouts, rabies tags and certificates, consent and release forms, pre-surgery instruction sheets, etc. Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in hospital procedures, and other services that require the doctors and technicians' time.
NewReceptionist - Part-Time 3Pm-11Pm Every Other Weekend North Hill Retirement CommunityReceptionist - Part-Time 3Pm-11Pm Every Other WeekendNeedham, MassachusettsAttends and participates in in-service educational classes, memory care training, Healthcare Academy and staff meetings as directed. North Hill embraces diversity and believes that our community is enriched when people from varied cultures, backgrounds and attitudes come together in shared interests.
Receptionist - Full-Time 40 Hours North Hill Retirement CommunityReceptionist - Full-Time 40 HoursNeedham, MassachusettsRECEPTIONIST - FULL-TIME 40 HOURS Position Summary For over 40 years, North Hill, a not-for-profit senior living community located in Needham, Massachusetts, has provided vibrant living opportunities to people 65+ by offering a host of hospitality, wellness and health care services. Greets all Residents, Team Members, and guests in a professional manner and directs to the appropriate location, serving as the initial contact and resource for the community.
NewReceptionist - Part-Time 7Am-3Pm Every Other Weekend North Hill Retirement CommunityReceptionist - Part-Time 7Am-3Pm Every Other WeekendNeedham, MassachusettsAttends and participates in in-service educational classes, memory care training, Healthcare Academy and staff meetings as directed. North Hill embraces diversity and believes that our community is enriched when people from varied cultures, backgrounds and attitudes come together in shared interests.
NewVeterinary Receptionist Burlington, MA VetCor Group Holdings CorpVeterinary Receptionist Burlington, MABurlington, MA$17–$21 / hourWe are committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their highest potential. Burlington Veterinary Hospital is a small animal practice located in Burlington, Massachusetts, known for our exceptional client service, high-quality medicine, and supportive team culture.
Veterinary Receptionist PT Southern Veterinary Partners LLCVeterinary Receptionist PTWellesley, MAacceptAllText":null,"rejectAllText":null,"saveText":null,"settingsText":null,"showNewTexts":false}' >" data-css="[data-component="cookie-banner"] { --a-cookieBannerWidget-wrapper-color: #0000004D; --a-cookieBannerWidget-text-font-weight: 400; --a-cookieBannerWidget-label-font-weight: 600; --a-cookieBannerWidget-text-margin-top: 0px; --a-cookieBannerWidget-text-margin-right: 0px; --a-cookieBannerWidget-text-margin-bottom: 0px; --a-cookieBannerWidget-text-margin-left: 0px; --a-cookieBannerWidget-text-padding-top: 0px; --a-cookieBannerWidget-text-padding-right: 0px; --a-cookieBannerWidget-text-padding-bottom: 0px; --a-cookieBannerWidget-text-padding-left: 0px; }">. Known as RVA, the area is celebrated for its thriving food scene, expansive riverfront parks along the James River, and easy access to both mountain trails and coastal destinations.
Veterinary Urgent Care Receptionist Part-Time Southern Veterinary Partners LLCVeterinary Urgent Care Receptionist Part-TimeDedham, MAacceptAllText":null,"rejectAllText":null,"saveText":null,"settingsText":null,"showNewTexts":false}' >" data-css="[data-component="cookie-banner"] { --a-cookieBannerWidget-wrapper-color: #0000004D; --a-cookieBannerWidget-text-font-weight: 400; --a-cookieBannerWidget-label-font-weight: 600; --a-cookieBannerWidget-text-margin-top: 0px; --a-cookieBannerWidget-text-margin-right: 0px; --a-cookieBannerWidget-text-margin-bottom: 0px; --a-cookieBannerWidget-text-margin-left: 0px; --a-cookieBannerWidget-text-padding-top: 0px; --a-cookieBannerWidget-text-padding-right: 0px; --a-cookieBannerWidget-text-padding-bottom: 0px; --a-cookieBannerWidget-text-padding-left: 0px; }">. For all teammates, we have robust programs in place to help you achieve your career goals, whether that means expanding your clinical knowledge in urgent medicine, becoming a credentialed technician, or advancing into a leadership role.
Receptionist - Leader Bank Pavilion Live Nation WorldwideReceptionist - Leader Bank PavilionBoston, MassachusettsLive Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Receptionist Brookdale Senior LivingReceptionistTiverton, RIPart timeWhat it takes to be a Receptionist at Brookdale: Receptionists greet all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff. Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.
Front Desk Receptionist Benchmark Senior LivingFront Desk ReceptionistPlymouth, MAAs the Front Desk Receptionist, you serve as the information referral center for our residents, families, potential residents, staff, guests, community contacts, and others visiting the community. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!
Receptionist - Part Time, Sunday 3pm-11pm Benchmark Senior LivingReceptionist - Part Time, Sunday 3pm-11pmNewton, MA$16–$17.25 / hourAs the Front Desk Receptionist, you serve as the information referral center for our residents, families, potential residents, staff, guests, community contacts, and others visiting the community. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!
Receptionist Morgan & Morgan, P.A.ReceptionistBoston, MAThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights.
NewReceptionist Full Time Benchmark Senior LivingReceptionist Full TimeActon, MAAs the Front Desk Receptionist, you serve as the information referral center for our residents, families, potential residents, staff, guests, community contacts, and others visiting the community. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!
Receptionist Jones Lang LaSalle IncReceptionistBoston, MAYou'll manage visitor registration, coordinate meeting room logistics, provide office support services, and collaborate closely with facilities management, technology, and building services teams to create seamless experiences. What your day-to-day will look like: Enthusiastically welcome all visitors to the client site, walking them through the registration process, keeping them updated about their host's arrival, and ensuring their needs are met throughout their visit.
Receptionist Benchmark Senior LivingReceptionistMarlborough, MA$18–$20 / hourAs the Front Desk Receptionist, you serve as the information referral center for our residents, families, potential residents, staff, guests, community contacts, and others visiting the community. Acts as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.).
Receptionist Security Officer | Part Time | $21/hr Securitas Security Services USA IncReceptionist Security Officer | Part Time | $21/hrNorton, MASecuritas is a global leader in advanced, sustainable security solutions, operating in 47 countries with 355,000 employees and more than 150,000 clients worldwide. Receptionist Officers frequently serve as the first point of contact, providing information and exceptional customer service to employees, guests, and vendors.
Receptionist Roth Staffing CompaniesReceptionistBoston, Massachusetts$27–$29 / hourThe Receptionist plays a pivotal role in supporting the day-to-day operations of Servier and ensures efficiency and productivity in a collaborative team environment. Reporting to the Director, Office Management this position will be responsible for a wide range of administrative tasks, contributing to the success of our team and overall company goals.
NewLIHEAP Eligibility Technician/Receptionist EAST BAY COMMUNITY ACTION PROGRAMLIHEAP Eligibility Technician/ReceptionistEast Providence, RIAs a LIHEAP Eligibility Technician / Receptionist, you'll be a vital first point of contact-helping individuals access critical energy assistance services while keeping daily operations running smoothly. You'll work closely with internal programs and community partners to deliver meaningful, timely support to individuals and families from diverse backgrounds.