Your responsibilities may include: Greeting and welcoming patients in a friendly and professional mannerChecking patients in and out for scheduled appointmentsAnswering incoming calls and assisting patients with general questionsScheduling, confirming, and updating patient appointmentsAccurately entering and updating patient demographic and insurance informationCollecting applicable copays, balances, and other patient paymentsProviding patients with appropriate forms, instructions, and information related to their appointmentsMaintaining accurate patient records and protecting confidential patient informationCommunicating professionally with patients, providers, clinical staff, and other team membersHelping coordinate patient flow and communicating delays or scheduling changes when appropriateResponding to patient questions and concerns with professionalism, empathy, and a solutions-focused approachSupporting referral, registration, and other administrative processes as assignedMaintaining an organized and professional reception areaFollowing established privacy, confidentiality, and practice procedures. Qualifications include: Customer service experience requiredPrevious medical office, healthcare, or medical reception experience preferredStrong verbal and written communication skillsProfessional, friendly, and welcoming demeanorStrong attention to detail and organizational skillsComputer literacy and comfort learning electronic scheduling and patient information systems.