reschedules, cancels, performs patient call backs, and checks voice mail throughout the dayPerforms data entry of insurance information and processes patient co-paymentsScreens new members for assignation to our health center and other eligibility purposesComplies with IHC's HIPAA and Privacy RulesUses efficient and clear communication at all timesGreets all patients arriving to our clinic in a friendly and professional manner including staff, vendors, providers, and community membersPrepares intake information and initial registration following HIPAA guidelinesWhen requested, collects and deposits money at the end of every shift in accordance with the policy and proceduresMaintains and organizes filing systems and is knowledgeable in the operation of office equipment and software programsAsks for assistance if needed when directing incoming patients and visitors to the appropriate department or providerAttends and participates in all departmental meetingsMaintains a current source of Front Office paperwork and forms Keeps a clean, clutter free work area at all timesAdheres to Finance policies when registering patients for appointments and labsParticipates as a proactive representative of the Patient Centered Health HomePerforms duties utilizing the Team-Based ApproachPerforms other duties as assignedRequired Qualifications, Knowledge &Abilities:Fluent in English and Spanish (ability to read, write, and speak) preferredRequires a high school diploma or GEDMedical Administration Assistant certificate or similar medical certificate is preferredPrefer prior experience working in a similar medical position or customer service related position with at least one year working experiencePrior experience in Managed Care/Medi-Cal such as F-Pact,CDP,CHDP, and presumptive eligibility preferredExcellent customer service skills requiredExcellent phone skills requiredPrevious knowledge of office practices and procedures in the medical field preferredAbility to follow written and oral instructionsFlexibility, initiative, reliability, and creativityFamiliarity with medical computer software and data entryExperience using Microsoft Office software packages (Word, Excel, and PowerPoint)Knowledge of & ability to work with the American Indian community & other minority populationsAbility to maintain strict confidentialityAbility to type a minimum of 45 WPM preferred will need to bring verification or take a typing test on siteAbility to function independently and as a team member within diverse environments as well as with a diverse staff compositionDemonstrated ability to perform multiple administrative functions simultaneously in an accurate, organized, & efficient manner. Ability to multitask & thrive in a fast-paced, constantly changing environmentAbility to carry out all responsibilities in an honest, ethical & professional manner and demonstrate good judgmentWillingness to train in other areas of the Medical departmentPhysical Requirements:Will be working in a fast paced non-profit community health clinic environment and must be able to:sit, stand and walk for extensive periods of time;lift up to 35 pounds; andstoop, squat, or bend frequentlyPossess the manual and finger dexterity as well as the eye-hand coordination sufficient to accomplish the duties associated with your job descriptionAbility to visually observe as well as hear and communicate with patients and professional staffAbility to do extensive work on the computer and the telephone in communicating with staff, patients, and vendorsWorking Conditions: Potential exposure to airborne and blood borne infectious diseases and pathogensNormal working hours will be from 8:00 am to 5:00 pm although hours may vary depending upon business needMust be able to work independently and meet deadlines while also being an effective leader and collaborating with the agency-wide management teamPreference is given to qualified American Indians in accordance with the American Indian Alaskan Native Preference Act (Title 25, U.S. Code Sections 472, 473 and 473a).