Mays Landing, NJ16 days ago
Monitors the following processes and assists as needed: Answers and directs telephone calls Greets and arrives patients Verifies insurance, benefits, coverage, and eligibility Registers patients as well as verifies and updates demographic information Assemble new patient medical records in accordance with policies Schedules, cancels, and reschedules patient appointments Assists patients with ancillary appointment scheduling and forms Files incoming medical reports, faxes and correspondence Collects monies for copays, balances and/or self-pay services rendered Reacts in a timely manner to resolve patient complaints promoting customer service or escalates when appropriate Authorizations and referrals Ancillary testing/ surgical scheduling Minimum Requirements 4+ years of supervisory or healthcare experience,Primary Carepreferred Excellent organization skills and superb customer service acumen Ability to think creatively and strategically and develop innovative solutions to challenging problems, excellent physician relations skills Ability to multi-task, provide exceptional attention to detail and handle a variety of patient issues and concerns in a professional and knowledgeable manner Working knowledge of Microsoft Office Applications including Word, Excel, PowerPoint preferred Knowledge of medical terminology, practice revenue cycle, medical insurance, and medical practice services and routines. General Summary Responsible for management of daily operations, work activities, staff and provider schedules in alignment with organizational strategic goals, including but not limited to the following: Responsible for employee performance management including coaching, counseling and performance appraisals.