Qualifications, skills, and knowledge: A bachelor's degree in related field Previous experience in IT, customer service, or other related fields 2+ years of voice and data troubleshooting experience Customer-first attitude CCNA, CCENT, or other Cisco certifications are preferred Cisco/Adtran Router and Switch experience, VoIP experience preferred Intermediate understanding of telephony, IP, LAN/WAN technology concepts Strong analytical skills Innovative approach Get it done mentality. The ideal candidate is a customer champion who brings a combination of technical acumen, problem solving skills, great judgement, and all-star collaborative ability to drive successful resolution of customer issues and measures success in the satisfaction of the customer.