Receives orders for connection or disconnection of water; records required documentation and identification; prepares adjustments to water bills due to leaks; responds to and researches complaints of water quality, disconnection for non-payment, illegal usage, billing information and water and wastewater line locations; prepares refund checks for deposit balances and overpayment; contacts customers, and collects balances for delinquency, insufficient check funds and water restoration from property lien action; prepares and dispatches work orders for service initiation, meter reading, discontinuance, or maintenance and repairs; maintains records of water and wastewater taps. Answers telephone and greets visitors; responds to inquiries and complaints, and provides or referees callers to the appropriate source; routes messages for department personnel; prints and reviews distribution reports, scan sheets, and various billing; prepares and posts billing reports, monthly delinquent notice, and billings; reviews utility bills, prior to mailing, for high consumption and special billing.