The Division of Ophthalmology at BIDMC provides comprehensive medical and surgical care for a wide range of eye conditions, with subspecialty expertise in glaucoma, cataract surgery, cornea and external diseases, oculoplastics, ocular oncology, retina and neuro-ophthalmology. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.