San Antonio, TX30+ days ago
You will also: • Provide and lead team to deliver superior guest service • Ensure excellent customer service by responding to customer requirements, expectations, and needs • Regularly keeps ambassadors motivated and energized • Open and close facility in accordance with established procedures • Follow up on daily operational needs and communicate all facility issues as appropriate • Troubleshoot and repair lockers, photo equipment, photo booths, haystack dryers and other equipment • Carry out supervisory responsibilities in accordance with the organizations policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems • Ensure meal and rest periods are provided to ambassadors as required by Company policy • Successfully monitor labor management for operation (ex: sales goals, labor, line schedule targets, and progress updates to the team throughout the day) • Monitor stock inventory for facility, to include damage and min/max, and elevate issues to Supervisor • Monitor safety of ambassadors and merchandise facilities • Sign off on customer refunds up to $50.00 • Maintain safety and integrity of assigned location; ensures ambassadors follow safety procedures in accordance with established safety guideline and take appropriate action; ensures ambassadors have appropriate PPE for work location • Other duties as assigned • Occasionally assist other locations and areas in the park as needed. What it takes to succeed: At least 18 years of age High school diploma or equivalent Previous Assistant Supervisor experience at a theme park preferred Outgoing, able to provide great guest service and interact favorably with public Ability to self-motivate as well as motivate ambassadors Strong basic math and cash handling skills Basic knowledge of computers with ability to work with Windows-based software Basic knowledge of financial terms for revenue department Able to work indoors and outdoors in all weather conditions; ability to lift 50+ lbs.