You will leverage your deep technical expertise in Microsoft 365, Microsoft Entra ID, Microsoft 365 Copilot/Agent 365 technologies, Exchange Online, and Proofpoint to troubleshoot complex issues, manage platform configurations, and support business-critical services. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.