Provide first-level technical support for computer hardware, software, Microsoft 365 applications, mobile devices, printers, and related technologies by responding to service requests, troubleshooting issues, following up on open items, and escalating complex matters as needed- through emails, calls, in-person discussions, and daily IT meetings. The employee is required to wear personal protective equipment (PPE) including but not limited to respirator, hardhat, face shield, safety goggles, safety shoes (steel toe), safety harness, gloves or other protective clothing as determined by a Senesco Marine Job Hazard Analysis.