ESSENTIAL DUTIES AND RESPONSIBILITIES* Developing, maintaining, and managing a highly technical field service team* Support technicians by assisting with installations, preventative maintenance, warranty and post-warranty support, emergency visits, etc.* Providing coaching and training on products, procedures, service repair techniques, and customer service* Meeting or exceeding customer satisfaction results* Talent development* Increasing employee retention and engagement levelsResponsible for 1 cost center, and 8-15 direct reports. Desired Education/Experience* Sales Strategy and Customer Development* Knowledge of an Annual Operating Plan/Long Range Plan* Experience managing a Profit & Loss statement, cost control, inventory management, customer facing metric management (KPI, etc.)* Service/product knowledge for commercial food equipment* Mechanical aptitudeCertificates and LicensesPosition/Location dependent.