Understands and educates patients/family/legal guardian as applicable about: Living donation options, Evaluation process, OPTN regulations, Organ allocation, Waiting phase, Transplant phase, Risks / benefits, including utilization of expanded donors, increased risk donors, if applicable, Post-operative phase including immunosuppressive therapy and effects, Potential research protocols of the transplant program, Candidate/family/legal guardian responsibility throughout the transplant process, Monitoring and regulation of immunosuppression regimens post-transplant. Business and after hours care coordinator responsibilities include telephone assessment using strong clinical knowledge base, complex care coordination and treatment based on comprehensive assessment and strong interpersonal communication skills, calling in patients for transplant, and ensuring all multidisciplinary members of the transplant team are kept informed of clinical decisions and patient response to interventions in a timely manner.