Key Characteristics Strong verbal and written communication skillsStrong interpersonal skills with the ability to develop and maintain effective relationshipsCollaborative and consultative work style; high team-orientationEffective management skills to include talent selection, training, coaching, and performance managementDemonstrated ability to foster an environment of positive employee engagement and trustStrong results orientationOpen to change; agile; high learning agilityStrong analytical skills coupled with sound judgement; ability to analyze and interpret data to identify opportunities and propose solutionsStrong problem-solving abilitiesDemonstrated ability to recognize and support the organization’s culture, values and prioritiesStrong attention to detail; strong quality and compliance orientationAbility to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time managementSelf-directed; ability to proactively ask questions and surface issues/ concernsProfessional maturity, integrity, ability to maintain confidential data and informationStrong business acumen; strong fiscal and technical aptitude Job Specifications Bachelor’s Degree in Business, Finance, or related field (or equivalent combination of years of experience with High School Diploma/ GED)5+ years’ experience in mortgage sales and operationsActive NMLS License is preferred.3+ years’ experience managing people and leading teams highly preferredProven ability to manage inside sales teams and drive loan productionStrong knowledge of mortgage products, underwriting guidelines, and regulatory requirementsProficiency in loan origination systems, CRM platforms, and sales technology toolsStrong project management skillsStrong skills and experience in MS Word, Excel, and PowerPointCompetencies Ethical Conduct Time ManagementOrganizational SkillsFinancial ManagementWork Environment This job operates in a professional office environment. Lead Management & Conversion Optimization Help manage day-to-day lead distribution and follow-up in accordance with approved lead management strategies, including prioritization, segmentation, and aging guidelines; monitor execution and coach Loan Officers to improve conversion.