Responsibilities Provide leadership and oversight for the Direct Engagement team, including day to day workflow management and operational execution Manage relationships with individual appraisers to support timely and high quality appraisal completion Support the implementation of senior leadership''s strategic direction through clear processes and consistent execution Establish and monitor key performance indicators to improve turnaround times and operational outcomes Serve as a liaison between associates and senior stakeholders, translating strategic priorities into clear, actionable guidance Support the department in navigating organizational change through clear communication and staff alignment Review current processes to identify gaps, reduce silos, and improve efficiency through collaboration Simplify and enhance workflows by implementing scalable, sustainable process improvements Mentor team members to support performance, development, and engagement Optimize resource allocation to align capacity with business needs Apply sound judgment and a forward looking approach to drive positive, risk aware outcomes - College degrees in related field or equivalent experience required. 10 years) Experience managing through change, including process redesign, automation, vendor shifts, or regulatory updates Strong judgment in escalation management, balancing risk awareness with pragmatic decision making, while working autonomously Clear, confident communicator capable of engaging senior leaders as well as frontline staff Ability to distill complex appraisal or valuation issues into concise, decision oriented messaging Strong written skills for policies, procedures, executive summaries, and issue remediation documentation Skilled in Microsoft Office programs, especially creating engaging PowerPoint presentations.