What you'll do- Lead, coach and develop a team of inside sales Loan Officers, including hiring, onboarding, performance plans and career growth- Build monthly, quarterly and annual forecasts from pipeline data and report progress to leadership- Track KPIs for production, conversion, speed to lead, contact rates, call quality and customer satisfaction, and act on what the numbers show- Manage daily lead distribution and follow-up so no lead ages out- Run staffing forecasts and call routing so the team has the right coverage- Design training on sales technique, mortgage products and compliant sales practices- Work with Marketing, Operations, Underwriting, Closing, Compliance and Technology to improve cycle times, pull-through and the borrower experience- Help shape sales compensation plans, contests and recognition programs- Keep the team compliant with RESPA, HMDA and all state and federal lending rules What you bring- Active NMLS license (required)- 5+ years in mortgage sales and operations- Proven success managing inside sales teams and driving loan production- 3+ years managing people and leading teams, highly preferred- Strong knowledge of mortgage products, underwriting guidelines and regulations- Comfortable in loan origination systems, CRMs, sales tech and Excel- Strong with data: you use reports and dashboards to find problems and fix them- Clear communicator and coach who builds trust and accountability- Bachelor's degree in Business, Finance or a related field, or equivalent experience- Retention or recapture experience at a servicer is a plus Details- Hybrid schedule in Chicago, IL- 1 opening- No relocation assistance- No visa sponsorship Chicago, IL (Hybrid) | Full-time | Mid-Senior About the role A national mortgage servicer and lender is hiring an Inside Sales Manager to lead its consumer direct team of Loan Officers.