OTHER

FEED

UNKNOWN

Meet with member face-to-face, or communicate via phone or email based on borrower preference, collect data and documentation, as determined by DU and underwriters. Communicate with borrower, realtors, and third parties as necessary to keep all parties informed for the duration of the process and attend local closing at title closing offices.

Overview:
<h2 style="text-align:center">Working at Arkansas Federal Credit Union</h2><img alt="BPTW_2025_compressed" height="93" src="https://afcu.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=36041&hashed=-1539182846" width="286"/>  <div style="width:100%;height:0;padding-bottom:56.338%"></div> GENERAL DESCRIPTION OF POSITIONThe Mortgage Loan Officer identifies the mortgage needs of our members and borrowers and recommends appropriate financial solutions according to Arkansas Federal Credit Union's standards of excellence.   This position requires one to complete mortgage loan applications face-to-face and via phone, as well as evaluate applications from the Arkansas Federal website.   The Mortgage Loan Officer is responsible for tailoring services to meet the individual needs of each borrower and escorting them through process to closing.

Responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES<ol><li> Based on our external service standard, the Mortgage Loan Officer, Mortgage Loan Processor, Mortgage Loan Underwriter, and Mortgage Loan Closer/Shipper will each do their part to meet our commitment to the member to have all loan requests processed and closed within the designated time frame.</li><li>Meet with member face-to-face, or communicate via phone or email based on borrower preference, collect data and documentation, as determined by DU and underwriters.</li><li>Connect with area real estate professionals and develop a marketing plan to locate potential referral partners and new borrowers. Continue outreach to develop relationships in effort to solicit mortgage business is expected.</li><li>Evaluate financial and credit situations for applications and determine eligibility.</li><li>Provide borrower and realtor of pre-qualification information in order to execute the best possible negotiations.</li><li>Prepare the loan file for processing by gathering required documentation and information.</li><li>Communicate with borrower, realtors, and third parties as necessary to keep all parties informed for the duration of the process and attend local closing at title closing offices.</li><li>Work with branches to increase business in the community by attending department and branch meetings as indicated by management.</li><li>Maintain professional presentation while attending community and networking events.</li><li>Develop working knowledge of credit union services, policies, procedures, and government regulations concerning mortgage lending.</li><li>Contribute to team efforts and perform any other related duties as required or assigned.</li><li>Perform any other related duties as required or assigned.</li></ol>

Qualifications:
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION AND EXPERIENCE<ul><li>High school or GED</li><li>2 years related mortgage experience</li></ul>

EEO Statement:
Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Arkansas Federal Credit Union

Mortgage Loan Officer

Credit Union

Data Collection

Documentation

Government Regulations

Loan Closing

Loan Processing

Loan Underwriting

Loans

Marketing Plan

Mortgage

Mortgage Lending

Mortgage Regulations

Needs Assessment

Negotiation Skills

Networking Events

Problem Solving Skills

Real Estate

Real Estate Sales

Secondary School

Underwriting

[AW]-iCims

The loan review includes but is not limited to the following: manual calculation of Debt to Income (DTI), Loan to Value (LTV), Payment to Income (PTI), calculating the Buy Rate, determining if the loan interest rate is accurate based on risk based rate sheet, verifying loan APR tolerance. Complete data entry in the assigned middleware(Arkansas Federal Credit Union loan software) and perform necessary field maintenance by verifying and updating appropriate indirect consumer loan information in the core system for proper completion of approved loans.

Overview:
<h2 style="text-align:center">Working at Arkansas Federal Credit Union</h2><img alt="BPTW_2025_compressed" height="93" src="https://afcu.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=36041&hashed=-1539182846" width="286"/>  <div style="width:100%;height:0;padding-bottom:56.338%"></div> GENERAL DESCRIPTION OF POSITIONIn this position, one must possess the ability to obtain the necessary information to process consumer loans and home equity loans to members through the Lending Platform and complete appropriate supporting documentation. This person is also responsible for preparing all required documents for loan closing and delivering them to the appropriate branch staff. All loans will be subsequently examined for accuracy and completeness.

Responsibilities:
1.    Remain current on all Lending Regulations as they pertain to consumer and real estate loans.2.    Responsible for verification of all CIP/Red Flag regulations dealing with the opening of new memberships.3.    The Loan Processor is responsible for determining if the loan meets all established criteria identified in the loan review process to fund and book the loan by the specified daily deadline. If the loan does not meet the required criteria the processor is to identify and communicate the exceptions to SR Management for review.4.    Responsible for the review of all Indirect loan documentation to verify that each loan fits into the guidelines set forth by the Indirect Lending Policy. The loan review includes but is not limited to the following: manual calculation of Debt to Income (DTI), Loan to Value (LTV), Payment to Income (PTI), calculating the Buy Rate, determining if the loan interest rate is accurate based on risk based rate sheet, verifying loan APR tolerance.5.    Indirect Loan Processor has decision making authority to determine that the Dealer will not be paid and loan will not be booked until all missing documentation has been received and the loan package is complete.6.    Responsible for data entry into the TCI Loan Origination System to validate all contract information and dealer reserves/fees. Fund approved loans allowing dealers to be paid.7.    Manually open new accounts and book loans in the DNA core system in the event that the middleware is nonfunctional.8.    Complete data entry in the assigned middleware(Arkansas Federal Credit Union loan software) and perform necessary field maintenance by verifying and updating appropriate indirect consumer loan information in the core system for proper completion of approved loans.9.    Ensure loan information is entered correctly before booking of loans (Indirect and Direct Consumer).10.  The Indirect Loan Processor will have decision making authority (as it relates to determining if the loan meets all required federal regulations and policy/procedure requirements) to determine if the loan can be set up for loan closing.11.  Provide general information on loan policies, payoffs, interest rates, repayment terms, acceptable collateral, etc., to other employees in person or by phone.12.  Establish and maintain effective working relationships with other departments and individuals within the credit union. Safeguard member and organizational information by maintaining total confidentiality. Maintain a professional working environment.13.  Must have knowledge of title laws and documents required to obtain titles, to secure collateral, and perfect liens.(Consumer) Responsible for verifying/filing direct liens on all loans within the 30 day requirement..14.  Communicate on a daily basis with dealers and members, internal and external members regarding contract errors and/or missing loan documentation.15.  Must contact indirect members to verify loan information (i.e. vehicle data, address information, and provided references).16.  Remain current on all new account regulations and procedures pertaining to the opening of new accounts.17.  Responsible for balancing their daily funded loans against the daily funding report.18.  Provide workable recommendations and solutions to loan problems and difficult situations explain them to staff and members, if necessary.19.  Ability to effectively and efficiently manage continuously changing priorities.20.  Understand the Credit Union history, philosophy, organization, bylaws, and operational procedures.21.  Responsible for maintaining a working knowledge of all Direct (Consumer and Real Estate) loan processes, in the event that assistance is necessary.22.  Arrange documents in proper work order for scanning.23.  Responsible for mailing new account kits to members.24.  Perform any other related duties as required or assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION AND EXPERIENCEHigh school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 12 to 18 months related experience and/or training, or equivalent combination of education and experience.

EEO Statement:
Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Indirect Loan Processor

Communication Skills

Consumer Loans

Customer Acquisition

Data Entry

Data Processing

Data Quality

Funding

Groundskeeping

Interest Rates

Liens

LifeTime Value (LTV)

Loan Approval

Loan Documents

Loan Funding

Loan Origination

Loan Payoffs

Loan Policy

Loan Regulations

Loan Review

Middleware

Operations Processes

Philosophy

Regulations

Risk

System Validation

Time Management

This includes: completing loan applications, communicating and explaining decisions and/or stipulations to members and team members, collecting needed information and documentation, ensuring their accuracy and that they fall within established guidelines, cross-selling additional products, setting up loans for closing, processing documents and disbursing them to appropriate branch staff and/or closing loans through mail and electronic delivery methods, and funding loans when signed documents are received. Responsible for collaborating with Payment Solutions for Credit Card maintenance in Credit Console including, but not limited to processing balance transfers, rate adjustments, credit limit adjustments, adding or removing borrowers, closing cards, and removing or adding debt protection.

Overview:
<h2 style="text-align:center">Working at Arkansas Federal Credit Union</h2><img alt="BPTW_2025_compressed" height="93" src="https://afcu.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=36041&hashed=-1539182846" width="286"/>  <div style="width:100%;height:0;padding-bottom:56.338%"></div> GENERAL DESCRIPTION OF POSITIONThe primary function of this position is to identify the financial needs of each member and recommend an appropriate Credit Union solution.  This position is responsible for performing follow-up with loan applications submitted online or through the Arkansas Federal Contact Center in order to complete their loan request and deepen their relationship with the cooperative.  This position must have extensive knowledge of policies and procedures related to loan products and loan documents, and be able to work the entire loan process, from origination to funding.  This includes: completing loan applications, communicating and explaining decisions and/or stipulations to members and team members, collecting needed information and documentation, ensuring their accuracy and that they fall within established guidelines, cross-selling additional products, setting up loans for closing, processing documents and disbursing them to appropriate branch staff and/or closing loans through mail and electronic delivery methods, and funding loans when signed documents are received.  All loans will be subsequently examined for accuracy and completeness.

Responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES<ol><li> Act as first point of contact and follow up with members applying online or through the Contact Center throughout the loan process from application to funding.</li><li>Ensure that all information and risk ratios submitted by loan underwriters and originators is accurate and meets all lending policy, lending guidelines and procedure requirements.</li><li>Responsible for maintaining extensive knowledge and communicating lending policy and guideline violations to the originators and underwriters and communicate necessary corrections needed to proceed with loan closing/funding.</li><li>Proess all loan types for all Arkansas Federal service centers and route to appropriate branch for closing. Ensure all information is entered correctly in all lending software.</li><li>Has full decision making authority to determine if a loan meets the required loan standards necessary to complete processing.</li><li>Ensuring loan stipulations made by underwriters are met and provide support to originators by conferring with underwriters of appropriate authority to resolve loan application problems resulting in closed and funded loans.</li><li>Provide members that have open application with appropriate financing options based on credit analysis.</li><li>Request, obtain, and verify collateral values on secured loans.</li><li>Cross-sell financial products and services appropriate to each member's personal financial needs, including but- not limited to, GAP coverage, extended warranty coverage, debt protection and new accounts.</li><li>Create, maintain and manage the tracking spreadsheets on outstanding loans to ensure efficient and timely follow up. Must also, cancel or withdraw applications within loan origination system when necessary.</li><li>Read and interpret credit reports and compile required information for completion of loans through member interviews, credit union records, credit reports and other sources necessary.</li><li>Interact with members via telephone, email, fax or mail to obtain documentation, stipulations and/or additional information needed to complete loan requests.</li><li>Discuss, verify and relay information to applicants and originators regarding documentation including but not limited to titles registrations, insurance, proof of income, purchase orders and bill of sale.</li><li>Notate loan applications in detail with status updates to foster easy reference for team members to relay information to members. Correspond with dealers, insurance companies, state revenue offices, financial institutions, and any other applicable 3rd party to obtain necessary information and/or documents for loan applications.</li><li>Provide members and team members with current, accurate information and guidance concerning loan products, loan policies, interest rates, repayment terms, acceptable types of collateral as well as credit history and denials. Perform address updates, non-cash account transactions, loan modifications and other maintenance as needed on member accounts. Responsible for performing necessary field maintenance for verifying and updating loan information in the core system for accuracy of approved direct loans.</li><li>Review, analyze and prepare completed and contracted applications to ensure completeness and accuracy before processing for booking and funding. This includes verifying rates, stipulations, documentation, and collateral value if applicable. Responsible for reviewing and delivering the FACTA disclosures to members prior to signing of a loan to comply with Risk Based Pricing regulations.</li><li>Schedule Branch closings and Mail and/or email closing documents to members. Upon return receipt, ensure accuracy of documents and adherence to stipulations. Prepare documents for e-signatures, review, maintain and ensure transference of documents to Nautilus. Review, contact members, set closing and process documents for Auto-Approved loans.</li><li>Responsible for preparing loan files and ensuring all other critical and non-critical documents are appropriately archived.</li><li>Responsible for collaborating with Payment Solutions for Credit Card maintenance in Credit Console including, but not limited to processing balance transfers, rate adjustments, credit limit adjustments, adding or removing borrowers, closing cards, and removing or adding debt protection. Payment Solutions completes all transaction in Credit Console.</li><li>Ensure that all required documents have been received and signed before the loan is booked and checks are disbursed, as well as payoff letters sent where applicable. If any violations exist, Agents must take necessary steps to obtain needed information and/or documentation from appropriate personnel involved. Review each loan packet after booking to ensure exceptions are minimal. Overseen by the Board of Directors.</li><li>Remain current on all Lending Regulations as they pertain to Consumer, and Credit Cards. Must have knowledge of title laws and documents required to obtain titles; knowledge of UCC laws to secure non-titled collateral to ensure time frames and loan maintenance deadlines are met. Properly administer any appropriate title work including but not limited to direct liens, UCC filings, mortgages, etc.</li><li>Identify potential problems with loan applications and assist applicants in arriving at workable solutions prior to processing. Contribute to and work special promotions activities and loan specials as needed. Meet and maintain department performance metrics as measured through loan productivity and sales.</li><li>Work individually or in a group on projects as assigned. Ability to effectively and efficiently manage continuously changing priorities. Maintain and contributes to a positive and productive work environment. Establish and maintain and effective working relationship with other departments and individuals within the credit union. Safeguard members and organizational information by maintaining total confidentiality.</li><li>Perform any other related duties as required or assigned.</li></ol>

Qualifications:
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION AND EXPERIENCEHigh school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 12 to 18 months related experience and/or training, or equivalent combination of education and experience.

EEO Statement:
Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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