Demonstrates a record of transforming and modernizing operational functions as the accountable owner, with measurable improvements in cycle time, unit cost, productivity, capacity, throughput, quality, and/or customer experience, including at least one transformation that produced a step-change (25%+ improvement) in unit cost or cycle time. The SVP, Mortgage Operations provides executive leadership and strategic direction for end-to-end mortgage operations across the Company's retail and wholesale channels, including processing, underwriting, appraisal, closing, funding, post-closing, securitization compliance for loan-level diligence, and operations enablement.