Network Technician ARCTICOM LLCNetwork TechnicianAnchorage, AKArcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Set up and calibrate video teleconferencing equipment (cameras, microphones, displays, room panels) for platforms such as Zoom Rooms, Microsoft Teams Rooms, Cisco, Poly, and Crestron.
IT Systems Administrator BERING STRAITS NATIVE CORPORATIONIT Systems AdministratorAnchorage, AKBSNC became the regional Alaska Native Corporation (ANC) for the Bering Strait region, which encompasses the majority of the Seward Peninsula and the coastal lands of eastern Norton Sound. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
IT Network Administrator (Fairbanks) Doyon Properties IncIT Network Administrator (Fairbanks)Fairbanks, AKThe Network Administrator ensures continuous, secure connectivity between sites, proactively identifies and resolves complex network issues, and drives ongoing improvements in network architecture and security posture. PREFERENCE STATEMENT: Doyon grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
IT Network Administrator (Anchorage) Doyon Properties IncIT Network Administrator (Anchorage)Anchorage, AKThe Network Administrator ensures continuous, secure connectivity between sites, proactively identifies and resolves complex network issues, and drives ongoing improvements in network architecture and security posture. PREFERENCE STATEMENT: Doyon grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
IT Network Administrator (Anchorage) Doyon, LimitedIT Network Administrator (Anchorage)Anchorage, AlaskaFull timeThe Network Administrator ensures continuous, secure connectivity between sites, proactively identifies and resolves complex network issues, and drives ongoing improvements in network architecture and security posture. PREFERENCE STATEMENT: Doyon grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
IT Network Administrator (Fairbanks) Doyon, LimitedIT Network Administrator (Fairbanks)Fairbanks, AlaskaFull timeThe Network Administrator ensures continuous, secure connectivity between sites, proactively identifies and resolves complex network issues, and drives ongoing improvements in network architecture and security posture. PREFERENCE STATEMENT: Doyon grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
IT System & Network Administrator Ilisagvik CollegeIT System & Network AdministratorAKSUMMARY OF POSITION: The IT Systems & Network Administrator is responsible for the administration, support, and maintenance of the college's IT infrastructure, including servers, networks, hardware, software, and user systems. KNOWLEDGE/SKILLS/ABILITIES: Windows Server Administration: Strong understanding of Windows Server environments (2019, 2022, and current), Active Directory, Group Policy, DNS, DHCP, and file/print services.
Systems & Network Administrator AkhireSystems & Network AdministratorAnchorage, AlaskaCoordinate with vendors and internal departments to resolve technical issues, schedule services, and support ongoing technology initiatives. Install, configure, and maintain computers, laptops, printers, mobile devices, and related technology equipment.
Systems & Network Administrator AKHIRE, INCSystems & Network AdministratorAnchorage, AKCoordinate with vendors and internal departments to resolve technical issues, schedule services, and support ongoing technology initiatives. Install, configure, and maintain computers, laptops, printers, mobile devices, and related technology equipment.
Network Administrator - Sigonella, Italy SercoNetwork Administrator - Sigonella, ItalyJuneau, AKSupport the development, design, configuration/setup, test, maintenance, and upgrade of Wide Area Networks (WAN), Local Area Networks (LAN), Network Attached Storage (NAS) or Storage Area Networks (SAN), Site to Site Virtual Private Networks (S2S VPN) and/or remote to site VPN, network monitoring solutions using Simple Network Management Protocol (SNMP) poll, SNMP traps or other protocols used for network monitoring. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance.
Information Technology - Network Administrator - Full Time - Remote - (AK) Nuvision Federal Credit UnionInformation Technology - Network Administrator - Full Time - Remote - (AK)Anchorage, AKRemoteFull timeUnder limited supervision of the AVP Network Infrastructure, maintain and monitor reliability, performance, and security of the Credit Union’s computer systems and networking equipment to ensure corporate productivity. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors.
Information Technology Specialist (System Administration/Information Security) U.S. Department of DefenseInformation Technology Specialist (System Administration/Information Security)Fort Wainwright, AK$95,284–$123,876 / yearBasic Requirement for Information Technology Specialist (System Administration/Information Security): Specialized and Other Experience: One year of specialized experience which includes performing two or more of the following supporting information technology (IT) systems and services, conducting risk and vulnerability assessments; monitoring security measures, such as, configuration controls, audits, physical safeguards, vulnerability scans, systems security programs, policies, procedures, and tools; assist customers with IT support and install or prepare implementation of IT systems. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise.
Lead Network Support Technician GCI Communication CorpLead Network Support TechnicianAnchorage, AKIdentify and filter incidents, service requests, dispatches, and provide basic support and troubleshooting, such as password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Follow established procedures, implement escalation process and event management by working directly with the GCI Account team, customers, and higher Network tier support as required.
Systems Network & Infrastructure Engineer Northrim BanCorp, Inc.Systems Network & Infrastructure EngineerAnchorage, AKYou'll work with cutting-edge technologies across cloud, virtualization, networking, cybersecurity, storage, and disaster recovery while collaborating with talented teammates who value innovation, reliability, and continuous improvement. Engineer and support enterprise network environments including routers, switches, firewalls, VPNs, proxy servers, intrusion prevention systems, encryption devices, and WAN optimization technologies.
Referral Network Engineer - DHA NE&S ASRC Federal Holding CompanyReferral Network Engineer - DHA NE&SAKUses diagnostic utilities to identify and isolate problems encountered on different mediums and network protocols, gather latency statistics, and find specific network bottlenecks, evaluate problems and implement fix actions through device reconfiguration or replacement depending on the circumstances. • Possess experience in routed, switched, and shared LAN environments that operate such items as current supported versions of Microsoft OS, Windows, Active Directory, UNIX, and OpenVMS, and employ routers, switches, and terminal servers, as well as various local and long-haul WAN connectivity.
Network Planning Engineer (Telecom Circuit Design) Adex CorporationNetwork Planning Engineer (Telecom Circuit Design)Anchorage, AKA Network Planning Engineer’s (Telco Engineer) role will be a crucial part in evaluating, planning, and implementing a cutting-edge telecommunications network design tailored to mission-critical needs. Domain knowledge of the Telecommunications industry, including carrier services, provisioning terminology, CISCO routers and network infrastructure and IP technologies such as Pseudo Wire and Ethernet switching.
Systems Network & Infrastructure Engineer Alaska Pacific Bank (Inactive)Systems Network & Infrastructure EngineerAnchorage, AKYou'll work with cutting-edge technologies across cloud, virtualization, networking, cybersecurity, storage, and disaster recovery while collaborating with talented teammates who value innovation, reliability, and continuous improvement. Engineer and support enterprise network environments including routers, switches, firewalls, VPNs, proxy servers, intrusion prevention systems, encryption devices, and WAN optimization technologies.
Customer and Network Support Technician AlantraCustomer and Network Support TechnicianAnchorage, AlaskaNetwork technician’s primary duties are installation, operation, administration, and maintenance of Digital and VoIP Telephone Switches, Transport Systems (both network and CPE), DLC’s, PBX’s, Ethernet Switches, Cell Sites, Central Office power systems, and the network management platforms used to monitor their performance and availability. Network Technicians are required to have four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty, with two (2) years experience in the skills and work this position will typically perform.
Digital Network Exploitation Analyst Altamira Technologies CorporationDigital Network Exploitation AnalystAKIn addition, it may also include engineering hardware and/or software, programming, computer/network security, vulnerability analysis, penetration testing, computer forensics, information assurance, systems engineering, and/or network and systems administration. Completion of military training in a relevant area such as JCAC (Joint Cyber Analysis Course) may be considered towards the relevant experience requirement (i.e., 24-week JCAC course may count as 6 months of experience).
Network Technician Bering Straits Native CorporationNetwork TechnicianAnchorage, AKArcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Set up and calibrate video teleconferencing equipment (cameras, microphones, displays, room panels) for platforms such as Zoom Rooms, Microsoft Teams Rooms, Cisco, Poly, and Crestron.
NewNetwork Technician AimwelNetwork TechnicianAnchorage, AKAbout Arcticom, LLC Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. About this position: Network Technician Location – Anchorage, AK The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job.
Senior Network Engineer - DHA NE&S ASRC Federal Holding CompanySenior Network Engineer - DHA NE&SAKIdentifies and resolves larger, more complex LAN/WLAN/WAN network problems and issues, researching network-level problems using network management tools and is responsible for providing high-level installation configuration documentation management and troubleshooting of LAN/WLAN/WAN communication equipment for all DHA networked facilities. • Advises and consults with government staff, agencies, and other contractor representatives involved with LAN/WLAN/WAN design, network implementation, network deployment, and network management to ensure the LAN/WLAN/WAN adequately supports the MHS mission and provides optimal performance.
NewNetwork Communications Specialist University of Alaska SystemNetwork Communications SpecialistFairbanks, AKAccess to the reports is available at: UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety . Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus.
Network Engineer - Federal Expert In Recruitment SolutionsNetwork Engineer - FederalJuneau, ALRemoteRequired - Top 3: Enterprise Network Infrastructure & Cloud - Design, configure, and maintain LAN/WAN/WLAN/VPN systems across on-premises, cloud (Azure/AWS), and hybrid environments using vendors like HPE Aruba and SonicWALL. This role ensures secure, reliable, and high-performing network services across on-premises, cloud, and hybrid environments, with a strong emphasis on compliance, cybersecurity, and operational excellence in support of federal and commercial customers.
Network Administrator V-99-33 Alaska Teachers and PersonnelNetwork Administrator V-99-33Anchorage, AKTwo years of experience installing, configuring, maintaining, troubleshooting, and updating Voice over IP (VoIP) and telecommunications infrastructure, including Mitel systems, servers, phones, voicemail, user provisioning, software updates, and related equipment. QUALIFICATIONS: Associate degree or Bachelor's degree from an accredited college or university in computer science, information technology, electronic engineering, computer engineering, or a related field, or a combination of education, certifications, and equivalent work experience.
NewNETWORK TECHNICIAN - Range 15 / NON Municipality of AnchorageNETWORK TECHNICIAN - Range 15 / NONAnchorage, AK$36.24–$53.72 / hourIf selected for hire, appointment in this position will be conditional based upon the submission of a current copy of the candidates Alaska Drivers License, and a current (dated within 30 days from date requested) copy of his/her Department of Motor Vehicle driving record, including a driving record from previous states, if the Alaska Drivers License was first issued within one year prior to application, documenting an acceptable driving history. The referenced information listed on the online application will be used to determine the applicants qualifications toward meeting the minimum requirements for the position (e.g., if you list that you have 6 years of experience in a certain field, that experience must be easily identifiable on the Work Experience section of your application).
Network Engineer Associate - DHA NE&S ASRC Federal Holding CompanyNetwork Engineer Associate - DHA NE&SAKUses diagnostic utilities to identify and isolate problems encountered on different mediums and network protocols gather latency statistics and find specific network bottlenecks evaluate problems and implement fix actions through device reconfiguration or replacement depending on the circumstances. • Possess experience in routed, switched, and shared LAN environments that operate such items as current supported versions of Microsoft OS, Windows, Active Directory, UNIX, and OpenVMS, and employ routers, switches, and terminal servers as well as various local and long-haul WAN connectivity.
Sr. Manager, Network Infrastructure & Planning AlantraSr. Manager, Network Infrastructure & PlanningAnchorage, AlaskaOversees the analysis of traffic loads, available and existing lines, and ducts, and estimating or forecasting of projected traffic to determine new construction or rearrangements and removals required. Responsible for daily assignment and management of Outside Plant Engineering Team by coordinating staffing and planning to accomplish business strategies outlined by Sr Director, Network Engineering.
Network Maintenance & Construction Technician I GCI Communication CorpNetwork Maintenance & Construction Technician IAnchorage, AKUpon hiring, candidates may be required to successfully complete specific certifications and training courses within a designated timeframe, such as Defensive Driving, Company Online Installer, Pole Climbing, AK DOT Bucket Truck, and AK DOT approved Flagger Certification. Knowledge of routine maintenance procedures, surveillance, and construction operations including radio frequency, microwave, fiber optic, AC/DC, wireless, wireline, HFC networks, facilities, and related components providing video, voice, and data services.
Network Maintenance & Construction Technician III - (Ketchikan, AK) GCI Communication CorpNetwork Maintenance & Construction Technician III - (Ketchikan, AK)AKUpon hiring, candidates may be required to successfully complete specific certifications and training courses within a designated timeframe, such as Defensive Driving, Company Online Installer, Pole Climbing, AK DOT Bucket Truck, and AK DOT approved Flagger Certification. Comprehensive knowledge of routine maintenance procedures, surveillance, and construction operations including radio frequency, microwave, fiber optic, AC/DC, wireless, wireline, HFC networks, facilities, and related components providing video, voice, and data services.
Network Maintenance & Construction Technician Trainee GCI Communication CorpNetwork Maintenance & Construction Technician TraineeAnchorage, AKUpon hiring, candidates may be required to successfully complete specific certifications and training courses within a designated timeframe, such as Defensive Driving, Company Online Installer, Pole Climbing, AK DOT Bucket Truck, and AK DOT approved Flagger Certification. Essential Duties: Develop Basic Knowledge & Skills to: Perform basic construction, installation, routine preventative maintenance, corrective maintenance, testing, and repairs of facilities providing video, voice, and data services.
Director, Provider Network Compliance TriWest Healthcare AllianceDirector, Provider Network ComplianceAnchorage, AKRemoteFull timeIndependent Thinking / Self-Initiative: Applies critical thinking to prioritize high-impact work and drive results with minimal direction; demonstrates ownership and accountability by proactively identifying solutions, securing necessary resources, and following through to achieve outcomes aligned with organizational and compliance objectives. Computer Literacy: Demonstrates advanced proficiency in a multi-system Microsoft environment and internal platforms, including the TriWest Intranet, internet-based tools, and department-specific applications; leverages technology effectively to manage workflows, ensure data accuracy, and support compliant, efficient operations.
Core Network Technician III - (Fairbanks, AK) GCI Communication CorpCore Network Technician III - (Fairbanks, AK)Fairbanks, AKESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Conduct daily operational checks and perform routine preventative maintenance on all Core Network elements and associated infrastructure to ensure optimal performance and maximize overall network availability. Collaborates closely with technical support teams, engineering staff, and internal business units to coordinate the installation, upgrades, testing, commissioning, and troubleshooting of network elements across multiple vendor platforms.
Cloud Network Engineer III (Anchorage, Alaska) GCI Communication CorpCloud Network Engineer III (Anchorage, Alaska)Anchorage, AKWork with management and engineering staff to determine future network architecture and planning requirements and assure that needs are met by proposed future designs and long-term plans. GCI''s Cloud Network Engineer III will be responsible for the Cloud Network Engineer function of supporting Data Center, Campus LAN, Internet Edge, and Branch Office networks.
Security Integration & Network Specialist - Anchorage LONG Building Technologies IncSecurity Integration & Network Specialist - AnchorageAnchorage, AK$30–$55 / hourKey word search: Full-time, Anchorage, Alaska, Security Integration Specialist, Access Control, Intrusion Detection, Physical Security Systems Engineer, Access Control & Video Management Systems (VMS), IP Network Integration Technician, Low Voltage Systems Technician, Electronic Security Systems Installation, Network & Security Systems Troubleshooting, Security Systems Programming & Scripting. 4-year technical degree, or a 2-year technical school degree with at least 2 years of networking systems experience, 5 years of experience in IP-based networking and electronic security systems, or an equivalent combination of education and experience is required.
Network Telephony Engineer - Remote Providence Health & ServicesNetwork Telephony Engineer - RemoteAKRemoteRequsition ID: 440294 Company: Providence Jobs Job Category: Development/Engineering Job Function: Information Technology Job Schedule: Full time Job Shift: Multiple shifts available Career Track: Business Professional Department: 4011 SS IS ESI VOICE SVCS Address: WA Redmond 17425 NE Union Hill Rd Work Location: Redmond Junction At Bear Creek Workplace Type: Remote Pay Range: $See Posting - $See Posting The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Network- Telephony Engineers partner with developers, testers, program managers, and operations teams to design, deliver, operate, and continuously improve large-scale, highly available communication and contact center platforms.
IT Systems Administrator Hecla Mining CoIT Systems AdministratorJuneau, AKAdditionally, understanding security policies and asset inventory management helps the administrator enforce compliance and maintain accurate records, contributing to the overall security posture and operational efficiency of the IT environment. This position is responsible for managing and maintaining core systems including Microsoft Exchange, Active Directory, and network security components such as firewalls.
LMS Administrator (Temporary) Teck Resources LtdLMS Administrator (Temporary)AKReporting to the Senior Advisor, Training & Shareholder Development - Human Resources, the Learning Management System (LMS) Administrator maintains, updates, and supports all aspects of the Learning Management System, (LMS) across Red Dog Operations. Accommodation: Our modern facilities, including dedicated spaces for group and individual physical activities, weights, cardio equipment, movie rooms, theme nights, and modern accommodation complexes.
IT System Administrator Alaska Electric Light and Power CompanyIT System AdministratorJuneau, AK$84,000–$102,000 / yearThe essential functions/responsibilities of the position include but are not limited to the following: Troubleshoot problems as reported by users and manage helpdesk support related to local area networks and network servers. Serving over 18,000 customers, AEL&P prides itself on a history of innovation such as being the first in the world to connect cruise ships to shore power, the first in the US to utilize the Daisy Bell for avalanche mitigation, and the first in Alaska to implement an Electric Vehicle charging rate, among many other innovations.
Systems Administrator Central Peninsula HospitalSystems AdministratorAKSummary Scope:At the mid-level, Systems Administrators leadthe administering and optimizingof these platforms, executing lifecycle activities, fulfilling complex service requests, resolving higher-impact incidents, enforcing access controls, maintaining authoritative documentation, and driving operational consistency and continuous improvement. This position is also eligible for relocation assistance to help make your move to Alaska and CPH seamless and stress-free.
System Administrator City of KenaiSystem AdministratorAK$36.37–$48.66 / hourPHYSICAL DEMANDSWhile performing the duties of this job, the employee is frequently required to use hands and fingers dexterously (e.g., operate computers, telephones, photocopiers, keyboards, scanners, and other general office equipment); to communicate orally in person and on the telephone; is regularly required to sit, stand, walk, stoop, crouch, reach with hands and arms; is required to climb ladders; and is required to occasionally work in confined spaces. Operates personal or City-owned vehicles to travel to remote work sites, City facilities, and other off-site locations as necessary to install, maintain, troubleshoot, repair, and support information technology systems, network infrastructure, hardware, software, and related equipment.
IT System Administrator 1 (Systems Automation Specialist (PCN 052074)) State of AlaskaIT System Administrator 1 (Systems Automation Specialist (PCN 052074))Anchorage, AKRemote$3,239.25–$3,401.25 / weekIf utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O.
IT System Administrator 2 (Senior Full Stack Web Developer PCN 026502)) State of AlaskaIT System Administrator 2 (Senior Full Stack Web Developer PCN 026502))Anchorage, AKRemote$50.81–$53.35 / hourTo verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application If you have not obtained a degree, please indicate the number of units completed Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment. If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level Ensure your time and any subsequent flex promotion(s) are documented as a separate position This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.
Systems Administrator - JL Properties JL Hospitality ManagementSystems Administrator - JL PropertiesAnchorage, AK$85,000–$95,000 / yearThis position is responsible for administering servers, Active Directory, Microsoft 365, cloud services, networking, backup solutions, and security platforms that keep our business running efficiently. Our Information Technology team provides enterprise-level support for a diverse portfolio of commercial and hospitality operations, ensuring our technology infrastructure remains secure, reliable, and positioned for continued growth.
SYSTEMS TECHNICIAN II Anchorage Neighborhood Health Center IncSYSTEMS TECHNICIAN IIANCHORAGE, AKDecision Making/Judgment: Approaches problems and decisions methodically and objectively; involves others as needed; uses sound judgment in making decisions and understanding the impact to themselves, customers, their team, and the organization; conducts the appropriate analysis to identify the symptoms and root cause of issues; makes timely decisions. Accountability: Takes ownership for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad; has an ability to identify strengths and developmental opportunities and leverages insight to make adjustments to improve their effectiveness; courage to have difficult conversations.