Production Support: Partner with plant production leads and the sales team to verify manufacturing capabilities, clarify technical specifications, monitor job progress, and resolve order discrepancies, re-makes, customer concerns, and delivery issues to ensure an efficient, seamless order lifecycle. Technical Order Processing: Accurately review, enter, and verify custom glass orders in the order management system; prepare and deliver customer quotes via email and phone; and respond to inquiries regarding quote details, order status, lead times, and delivery logistics.