Support contact center applications and end-user workflows by troubleshooting local or endpoint-related issues affecting CRM/case management systems, web applications, softphone/telephony tools, collaboration platforms, and other approved business applications. Diagnose and resolve Windows 10/11 workstation and laptop issues involving login, authentication, user profiles, performance, freezing, application access, printing, browser behavior, audio, headsets, docking stations, monitors, keyboards, mice, and other approved peripherals.