Remains flexible and responsive to changing conditions Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment Basic mathematic skills to prepare and transact estimates and payments Physical exertion may be required to perform occupational tasks (sitting for 8 or more hours in a day, standing for up to two hours at a time for 8 or more hours a day, walking, bending, kneeling, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 85 lbs) Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics Minimum age of 21 Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Understands all pay types (Goodwill, Customer Pay, Internal, etc.) and use cases The ability and willingness to learn and gain an understanding of Rivian's maintenance scheduling Explain services and provide an exceptional customer experience Utilize a forklift in required areas for transporting and organization of parts The ability and willingness to learn about Rivian's safety requirements List and explain the 5S stages and methodology Provide exceptional service to all customers using Rivian Guiding Principles Qualifications High School Diploma, GED, or other recognized high school equivalency credential preferred Ability to prepare and disseminate effectively organized and coherent business communication while practicing established business norms Strong communication, organizational and time management skills.