FULL_TIME

FEED

OTHER

The NOC Analyst 1 is responsible for monitoring network elements, troubleshooting network events, following appropriate steps in escalation/SLA adherence, and expedient communication to all required stakeholders. Our mission is to pass on to future generations—customers, employees, communities, and owners—an organization that is even stronger and better than it is today.

Schurz Broadband Group is hiring an NOC Analyst 1 to join their team. The NOC Analyst 1 is responsible for monitoring network elements, troubleshooting network events, following appropriate steps in escalation/SLA adherence, and expedient communication to all required stakeholders. This position will also be responsible for maintenance of documentation, heavy data collection, and providing analysis/reporting on required metrics and incidents.Title: NOC Analyst 1Location: Remote in the following states: NE, AZ, FL, TX, SC, PA, WV, VA, MD, KY, MN, NC, CO, GA, INRate: $21.63 to $22.60 per hourFull-Time/Part Time: Full-TimeReporting to: Sr. NOC ManagerPrimary Responsibilities Include:<ul><li>Monitor all essential and available elements within the network for degradation that are or could be potential customer and/or infrastructure impacting issues</li><li>Act as first alert response for incident identification to resolution</li><li>Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner</li><li>Follow all proper escalation protocols with gross attention to detail and timing </li><li>Coordinate communication to customers as dictated and all other stakeholders. This may be through social media, Network Status Maps/Pages, Text, Calls, or other prescribed methods</li><li>Gather all applicable data for analytics</li><li>Provide reporting on analytics in described fashion. This may be daily, weekly, monthly reporting or database loading for Dashboards for various levels of the company </li><li>Be responsive to requests from coordinating parties, employees, customers, etc.</li><li>Assist Technical Support as needed and directed for added support availability</li><li>Perform coordination between all involved stakeholders for event management, whether for planned activity or incident identification and recovery</li></ul>You will need to have:<ul><li>Two-year college degree in network or technology curricula, or equivalent experience.</li><li>1+ year in a network monitoring, analyst, or broadband-based tech support role</li><li>Experience in a role that requires strong communication, collaboration, and excellent time management</li><li>Ability to monitor, analyze and understand broadband network events in all services</li><li>Understanding of engineering, network, internet, and data centric terminologies</li><li>Excellent written, verbal, and interpersonal skills. Ability to collaborate effectively cross functionally</li><li>Ability to organize and prioritize time and task proficiently in a fast-paced environment</li><li>Excellent analytical skills along with an aptitude towards creative problem-solving techniques and results</li><li>Prior contact center experience within a broadband or related technology-based company in a technical or engineering support role preferred</li></ul>Even Better If You Have:<ul><li>A+, Net+, CCNA or other certifications</li></ul>Why Join Schurz Broadband Group?When you join Schurz Broadband Group, you’ll be part of an award-winning company and team. We offer a comprehensive benefits package, including:<ul><li>Group health & dental insurance</li><li>401(k) program with company match</li><li>Generous PTO program</li><li>Company wellness program</li><li>Employer-paid short- and long-term disability</li><li>And much more!</li></ul><ul></ul><ul></ul><ul></ul><ul></ul>We are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to future generations—customers, employees, communities, and owners—an organization that is even stronger and better than it is today.Schurz Communications and its subsidiaries’ strategic objectives:<ul><li>We will attract, invest in, communicate with, and retain top talent. </li><li>We will innovate, partner, experiment and create a better future together. </li><li>We strive to continuously improve operating performance to ensure sustained growth. </li><li>We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.</li></ul>Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the <a href="https://www.eeoc.gov/poster" rel="nofollow">Know Your Rights</a> notice from the Department of Labor.

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Schurz Broadband Group, Inc.

NOC Analyst 1

equestftpin

UNKNOWN

The Onsite IT Support Analyst provides full-time, onsite IT support for a large manufacturing facility, ensuring reliable operation of end-user systems, network infrastructure, and site-specific devices. The position requires daily walkthroughs, physical equipment handling, and close collaboration with global IT teams to resolve incidents efficiently and escalate complex issues appropriately.

The Onsite IT Support Analyst provides full-time, onsite IT support for a large manufacturing facility, ensuring reliable operation of end-user systems, network infrastructure, and site-specific devices. This role delivers hands-on Level 1/2 support for desktops, laptops, servers, networking, and manufacturing IT equipment, while maintaining high customer service standards. The position requires daily walkthroughs, physical equipment handling, and close collaboration with global IT teams to resolve incidents efficiently and escalate complex issues appropriately. Responsibilities: <ul><li> Provide daily onsite L1/L2 IT support for PCs, peripherals, networking, servers, and manufacturing devices </li><li> Intake, troubleshoot, and resolve incidents and requests via ServiceNow in a follow-the-sun support model </li><li> Perform root cause analysis and resolve recurring or complex IT issues </li><li> Support on-prem infrastructure including cabling, switches, servers, and datacenter equipment </li><li> Install, migrate, configure, and maintain end-user systems, applications, and data </li><li> Support manufacturing IT devices such as label printers, handheld WiFi scanners, and instruments </li><li> Escalate unresolved issues and Major Incidents to Infrastructure/Site Management teams </li><li> Communicate technical resolutions clearly to non-technical end users </li><li> Conduct daily site rounds and assist with hardware installation/decommissioning </li></ul> Qualifications: <ul><li> Bachelor’s degree or equivalent practical experience </li><li> 3–5 years of experience in IT Deskside Support or Systems Analyst roles </li><li> Strong customer service and communication skills </li><li> Ability to work onsite full-time, lift up to 50 lbs, and operate in a manufacturing environment </li><li> Experience working in global, multi-cultural IT teams </li></ul> Technical Skills: <ul><li> Windows 10/11, Office 365 (Enterprise) </li><li> Networking fundamentals (TCP/IP, DHCP, VLANs, console access, diagnostics) </li><li> Server configuration, iLO setup, vulnerability remediation </li><li> Intune, Azure AD, Identity & MFA management </li><li> PC migrations, application deployment, data transfers </li><li> Mobile device support (Android, iOS) </li><li> ServiceNow Incident & Request Management </li></ul>

Conflux Systems, Inc.

IT Support & Networking Engineer

Analysis Skills

Android

Communication Skills

Customer Support/Service

Desktop PC

Hardware Installation

Identify Issues

Identity Data Management

Incident Management

Laptop PC

Lift/Move 50 Pounds

Manufacturing

Manufacturing Equipment Maintenance

Microsoft Windows Azure

Mobile Devices

Network Administration/Management

Network Architecture/Engineering

Network Operations Center

Network Support

On Site Support

Peripheral Hardware

Printers

Root Cause Analysis

ServiceNow

Standard Positioning Service (SPS)

Systems Analysis

Technical Support

Wi-Fi

HaleyMarketing

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NOC Analyst 1 Schurz Broadband Group, Inc.

IT Support & Networking Engineer Conflux Systems, Inc.

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