PREFERRED SKILLS AND EXPERIENCE: + Ability to take on projects that require taking initiative and developing new expertise + Ability to work effectively in a dynamic environment that includes working with fast changing needs and requirements + Experience in mission-critical operations where outstanding attention to detail and communication is required to ensure success + Industry recognized technical certifications (i.e. Network+, Security+, CCNA, JNCIA, etc) + Ability to perform network troubleshooting using packet captures and/or device telemetry to root cause network issues + Familiarity with modern networking technologies including but not limited to: + Connectivity (MAC, WiFi, WDM, IPv4 and IPv6) + Switching (STP, VLANs, QinQ) + Routing (BGP, OSPF, IS-IS) + Network services (DNS, DHCP, NTP, NAT) + Network security (MACsec, ACLs) and Anti-DDoS measures + Knowledge and troubleshooting of common consumer devices (IoT, Home security and Smart devices) + Residential or business customer interaction experience, customer support preferred + Experience with debugging complex systems using data analysis + Basic software experience in Python, SQL, Bash or similar languages + Bachelor's degree in IT, Computer Science, Cybersecurity or STEM discipline ADDITIONAL REQUIREMENTS: + Must be available for on-shift rotations + This position requires working 7 PM - 7 AM; 3 days on, 4 days off; then 4 days on, 3 days off + Must be able to work extended hours and weekends as needed COMPENSATION AND BENEFITS: Pay range: Network Operations Technician/Level 1: $29.00/hour Network Operations Technician/Level 2: $31.50/hour Network Operations Technician/Level 3: $34.50/hour RESPONSIBILITIES: + Detect and triage emerging anomalies on satellites, ground stations, terrestrial network interop, terrestrial network interconnections, network co-location sites, and internet points of presence + Provide centralized awareness and management of routine and emergency maintenance performed by SpaceX personnel and partner contractors + Execute rapid incident response for major network disruptions + Own investigation, troubleshooting and resolution efforts for common network issues + Provide advanced troubleshooting support and resolution for complex residential and enterprise escalations in coordination with internal teams + Measure, preserve, and improve the uptime and performance of the Starlink Network + Follow and improve processes used for operating the Starlink Network BASIC QUALIFICATIONS: + High school diploma or equivalency certificate + 1+ year of professional experience troubleshooting and operating computer systems in a network, IT, or security setting including but not limited to a Network Operations Center (NOC), Security Operations Center (SOC), Data Center Operations etc.