Vendor certifications preferred but not required (BTI, Cisco, Ciena, AdTran, Alcatel-Lucent, Fortinet, VeloCloud, etc.)Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principlesAbility to resolve network and customer-initiated incidents quickly and effectively while communicating in an empathetic manner with our customers. Preferred base knowledge of some of the following technologies: Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-EthernetNetwork infrastructure, DNS, IP SubnettingDynamic Routing Protocols (BGP, OSPF, RIP and EIGRP)Telephony based technologies (TDM, Converged, VOIP, SIP, etc.).