S/he works collaboratively with the patient, Faculty Practice Group, community resources, other providers, managed care operations, the UCLA Health System, and health plans to implement, identify, coordinate, and monitor options and services to meet at-risk patients' healthcare needs. This is achieved by connecting key individuals involved in the care of the patient and decreasing fragmentation and duplication of care, the ICM Nurse Case Manager is able to enhance the quality and cost effectiveness of the care that is delivered across all settings and levels of care.