Manages caseload assignment and complex cases.\n \nActs as a liaison, advocate and point of contact to patient/family members by helping them access the best healthcare outcomes from doctors, hospitals and others who provide their required services.\n\n Proactively anticipates patient's needs and advocates for patient rights and appropriate utilization of services.\n Advocates for patients to promote patient-centered care that includes shared decision making and patients goals of care with optimal outcomes.\n Both in groups and individually, educates patient, family and/or caregiver(s) regarding treatment options, community resources, self-care management, etc. to facilitate timely and informed ethical decision-making throughout all phases of the treatment/disease continuum process.\n Provides psychosocial support to and facilitates appropriate referrals for patients, families and caregivers especially during periods of high emotional stress and anxiety.\n



