li>Shows respect through proactive and positive communications; acknowledges the presence of others, makes eye contact, smiles, introduces self and greets people by name, answers questions in a professional, pleasant and informative manner, says thank you, listens with the intent to understand through positive body language, asking questions and repeating back your understanding. Provides hospice care through the evaluation and assessment of the health history, health promotion, diagnosing medical conditions, management of health problems by directing and developing the plan of care, prescribing medications or treatments, coordinating and collaborating with patients, families, and other healthcare practitioners.