NewHelp Desk Specialist Tier 2 AHU TechnologiesHelp Desk Specialist Tier 2Washington, District of ColumbiaTITLE: Helpdesk Specialist Journeyman LOCATION: Washington, DC/ Onsite Employment type: Contract w2/1099/C2C MINIMUM EDUCATION: Bachelor’s degree in IT, related field, or equivalent experience. AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States.
Help Desk Specialist Power3 SolutionsHelp Desk SpecialistMarylandAs a Help Desk Specialist, you will: Provide service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large community of users. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and /or servers to resolve the issue.
Help Desk Specialist I Shift Lead (Copyright) Computer World ServicesHelp Desk Specialist I Shift Lead (Copyright)Washington, District of Columbia$55,000–$65,000 / yearJob Description The Help Desk Specialist I – Lead serves as the senior resource and daily point-of-contact for Help Desk Specialists providing first-contact technical and customer service support. $55,000 - $65,000 a year The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.
Help Desk Specialist II Lead (CRS) Computer World ServicesHelp Desk Specialist II Lead (CRS)Washington, District of Columbia$69,000–$81,000 / yearThis role coordinates workflow, mentors staff, oversees ticket quality, and ensures that incidents, service requests, and escalations are handled efficiently and in compliance with SLAs, policies, and CRS-specific support requirements. Job Description The Help Desk Specialist II – Lead serves as a senior technical and operational point of contact within the Help Desk team, providing support while leading day-to-day service operations.
Help Desk Specialist II (CRS) Computer World ServicesHelp Desk Specialist II (CRS)Washington, District of ColumbiaThis position supports end users across multiple channels—including phone, email, chat, remote tools, and in person—and is responsible for resolving incidents beyond the capabilities of entry-level staff. The Specialist II delivers concierge-level service, performs in-depth troubleshooting, documents all work in the ticketing system, and ensures timely resolution in accordance with SLAs, policies, and procedures.
NewHelp Desk Specialist Tier 2 AHU Technologies IncHelp Desk Specialist Tier 2Washington, DCFull timeWork with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents. · Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
Help Desk Specialist - Level 2 Stratum NetworksHelp Desk Specialist - Level 2Annapolis Junction, MarylandAs leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks. S TRATUM NETWORKS OVERVIEW: Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions.
NewWalk up Help Desk - Desktop Specialist KaylaTekWalk up Help Desk - Desktop SpecialistWashington, DCFull timeCertifications required:Requires a current 8140 IAT Level II (Intermediate or Advanced) certificate (CompTIA Security+).Security ClearanceActive DOD Secret clearance (final)Essential Job FunctionsCustomer Support: Greet walk-up customers promptly, listen actively, and serve as a positive, professional representative of the IT support team. Location: Joint Base Anacostia Bolling (JBAB), Washington, DC Shift: Day Shift Core hours: 6 am - 6 pm; Position Summary: The Walk-Up Help Desk Desktop Specialist provides in-person technical support at Joint Base Anacostia-Bolling (JBAB).
IT Help Desk Specialist AHU TechnologiesIT Help Desk SpecialistWashington, District of ColumbiaThis role supports District’s mission by maintaining reliable access to technology services, troubleshooting hardware and software problems, and escalating complex issues to the appropriate teams. The Help Desk Technician provides first‑line technical support to District government employees, ensuring timely resolution of IT issues and exceptional customer service.
Help Desk Specialist Indigo IT LLCHelp Desk SpecialistWashington, DCThe Help Desk Specialist serves as a member of an enterprise Information Technology Help Desk staff providing technical expertise and effective customer service to ensure the prompt identification, prioritization, logging, tracking, and resolution of Service Incidents and Requests. Provide full ownership of tickets assigned to the Help Desk, including creating, updating, escalating (when appropriate), tracking, auditing, reporting, resolution, problem triage, end user-authorized closure, and troubleshooting on incidents, work orders, and problem tickets.
IT Help Desk Specialist AHU Technologies IncIT Help Desk SpecialistWashington, DCFull timeThis role supports District’s mission by maintaining reliable access to technology services, troubleshooting hardware and software problems, and escalating complex issues to the appropriate teams. The Help Desk Technician provides first‑line technical support to District government employees, ensuring timely resolution of IT issues and exceptional customer service.
NewIT Help Desk SPECIALIST MelwoodIT Help Desk SPECIALISTUpper Marlboro, Maryland$27–$29 / hourPerform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed. Experience supporting user provisioning, authentication management, endpoint administration, automated patching, device monitoring, and remote support is strongly preferred.
Sr Help Desk Support Specialist Intrepid Global SolutionsSr Help Desk Support SpecialistMcLean, VirginiaProvide enhanced technical support to VIP users , including on-site visits, issue resolution, and follow-up actions; immediately notify the Work Site Information Management Officer (IMO) and Information Systems Security Manager (ISSM) of all VIP-related incidents. Provide second-tier technical support for desktop, laptop, and networked systems (NIPRNET, SIPRNET, MPE, and Closed Restricted Network (CRN)) including hardware, software, printers, and multi-function devices.
Help Desk Specialist I (Copyright) Computer World ServicesHelp Desk Specialist I (Copyright)Washington, District of Columbia$50,000–$59,000 / yearThis role requires strong communication, customer service skills, and the ability to follow established procedures for documenting issues, managing tickets, and coordinating with higher-tier personnel. Interacting with customers via telephone, email, and online forms to troubleshoot and resolve incidents involving networks, accounts, and IT services.
Help Desk Specialist - Level 0 Stratum NetworksHelp Desk Specialist - Level 0Annapolis Junction, MarylandCertifications: Compliance with DoD 8570.01-M with a minimum certification of IAT Level I (SEC+; CCNA; A+; Net+) STRATUM NETWORKS OVERVIEW: Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions. As leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks.
NewHelp Desk Support Specialist Municipal Employees Credit Union of Baltimore, Inc.Help Desk Support SpecialistBaltimore, MD$20.40–$31.04 / hourThe specialist supports core IT operations by onboarding and off-boarding employees, imaging and configuring laptops and desktops, installing and updating end-user software, and troubleshooting a wide range of hardware and software issues. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.
Help Desk Tier I Specialist - Remote after 8 weeks of training Reston Consulting Group, Inc.Help Desk Tier I Specialist - Remote after 8 weeks of trainingSilver Spring, MDRemote$18–$20 / hourSet up, support, and troubleshoot hybrid meetings using Google Meet, Microsoft Teams, Cisco Webex, Zoom, and GoToMeeting. Proven ability to work successfully in a remote environment, demonstrating strong self-motivation, accountability, and time management skills.
Walkup Help Desk Desktop Specialist JCS Solutions LLCWalkup Help Desk Desktop SpecialistWashington (Joint Base Anacostia-Bolling), DCFull timeJCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS Solutions is seeking an approachable, customer-focused IT professional to staff the Walk-Up Service Desk at Joint Base Anacostia-Bolling (JBAB).
Help Desk Technician Tier III StratAcuity Staffing Partners IncHelp Desk Technician Tier IIIWashington, DC$36–$41 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
NewTier 1 HR Applications Help Desk Lead Knowledge Management, Inc.Tier 1 HR Applications Help Desk LeadWashington, DCFull timeThis position serves as the first-line operational lead responsible for ensuring exceptional customer service, timely incident resolution, workload management, and compliance with Service Level Agreements (SLAs).The Help Desk Lead coordinates daily activities, monitors ticket queues, assigns workloads, mentors team members, and serves as the primary escalation point for complex customer issues while working collaboratively with Tier 2 support teams, application owners, User Security Administration, infrastructure teams, and program management. Job Requisition: Tier 1 Human Resources Applications Help Desk LeadLocation: Washington, DC (currently onsite - biweekly) Customer: Department of StateSalary Range: Please provide your salary requirement Clearance: SecretPosition SummaryThe Tier 1 Human Resources Applications Help Desk Lead provides day-to-day leadership and operational oversight for a team of three Tier 1 Help Desk Specialists supporting Human Resources applications and systems.