May include but not limited to standing, climbing, walking, lifting, bending, pulling and/or pushing, grasping, reaching, stooping and crouching, sitting, typing, walking, reading, writing, color determination, speaking and listening for extended periods of time. • Screens and routes incoming telephone calls, addresses walk-in inquires, and schedules appointments; directs individuals to appropriate staff; provides general information or explains policies and procedures to staff and public.