Responsibilities include, but are not limited to: Support Personal Injury Paralegals in a high-volume caseload environment Follow up with insurance adjusters regarding acknowledgments, liability decisions, limits, and claim status Assist with opening claims, coverage verification, and overflow coverage when team members are out Track and follow up on medical liens, subrogation, health insurance, and workers' compensation matters Send Letters of Representation (LORs) and assist with MedPay demands and follow-up Request and monitor medical, employment, and court-related records and documentation Add medical bills and payments to case ledgers and assist with balance checks (as delegated) Respond to basic provider and adjuster inquiries at paralegal discretion Maintain accurate case notes, reminders, and follow-ups in the case management system Provide general administrative and case support to keep files moving efficiently. This role is critical to keeping cases moving efficiently by managing follow-ups, documentation, and administrative case tasks so paralegals can focus on case strategy, client communication, and building case value.