Interaction with patient, families, physicians, referral sources affiliating schools, visitors, volunteers, co-workers, supervisors, vendors, etc., must be in a manner that is friendly, supportive, courteous, respectful, cooperative, and professional. PHYSICAL REQUIREMENTS: Ability to answer telephone; ability to sit for long periods of time; ability to lift 15 pounds; hand/ finger agility necessary to typing and computer use; good hearing, clear/ articulate speech, and visual acuity.