AI Enablement: Drive AI adoption on the platform by building and deploying agents, connectors, and prompt-based workflows (e.g., Rovo, Claude, MCP servers) that automate triage, knowledge retrieval, and routine requests, with the guardrails a regulated environment requires. Service Management: Build and optimize JSM service desks, Assets (CMDB), and HR workflows (e.g., onboarding, offboarding, case management), streamlining request types, SLAs, and routing so employees get fast, predictable service.