This position oversees key elements of the guest experience, including ticket sales and scanning, attraction operations, guest rentals, wayfinding, queue and line management, group and school arrival/entry, and other frontline functions that help guests navigate and enjoy their visit. Collaborate with Group Sales, Marketing, Membership, Guest Experience leadership, and other Aquarium teams to coordinate group and school arrivals, promotions and membership initiatives, special events, facility changes, and other activities impacting guests.