Specialized experience is defined as: Managing major Information Technology projects during the entire project life cycle including planning, development, evaluation of performance, risk management, budget planning, and resource allocation; And, providing technical guidance and oversight to posture database administration, web administration, software development, data reporting, release management, and configuration management of Information Software and Systems. Customer Service- developing and maintaining relationships with customers, anticipating and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs.