Manage Tax Guard, CAIVRS, SAMs, E-Oscar credit issues, record retention, late fee waivers or refunds, paid-off loan processing, collateral releases, DMV communications, title issuance, and refinanced collateral release follow-up. This role works closely with loan officers, borrowers, internal departments, and third-party partners to ensure SBA loans are closed, serviced, monitored, reported, and maintained in accordance with Bank policy, SBA requirements, and applicable SOP guidance.