Support outreach and engagement activities by assisting customers through defined phases of the application, enrollment, or service process.'- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.'- Reliable transportation and valid automobile insurance - Valid CA Driver's License - Knowledge of the local community - Willing and able to travel throughout local counties as needed - Mileage reimbursed for any travel to locations other than your assigned home base office location!- Fluency in threshold languages (English and Spanish) - Six months of customer service experience - Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred - Experience working with low-income and diverse populations preferredMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Assist customers in accessing services aligning with specific program objectives including educational and vocational training, medical support, childcare, transportation, mental health services, legal aid and related needs- Determine urgency and sensitivity of incoming matters and route or escalate appropriately.-