Ability to: Plan, supervise, and coordinate the activities of OCC and Field Operations departments; Effectively utilize all available resources; Supervise, train, evaluate, and motivate staff in a labor union environment; Read, interpret, and effectively utilize management information reports; Effectively manage bus and rail incidents, reacting quickly and calmly while employing techniques and strategies within established guidelines; Communicate effectively both orally and in writing; Establish cooperative relationships with those contacted in the course of work; Analyze, evaluate and prioritize multiple operations and communication center problems and recommend and/or implement effective solutions to resolve service interruptions; Understand the operation of bus/light rail vehicles and technical equipment used in a public transportation communication center; Work changing hours, days off, and duty assignments on short notice as required by management; Interpret and apply laws, rules, regulations, and labor contract provisions. Knowledge of: Principles and practices of organization, administration, supervision, budget, and management; Federal, State, and local laws pertaining to light rail and bus operations and communications; Goals, organization, and management practices of a large public transit system; Industrial safety and general safety rules and regulations; Typical provisions of public transportation labor agreements; Two way radio operation, procedures, phraseology and technical equipment; Operation of bus/light rail revenue vehicles and communication centers; Principles of bus and light rail operations, communications and control centers, and field operations in a public transit environment including safety requirements.