AfniNewInbound Customer Service Representative AfniInbound Customer Service RepresentativeGreen Valley, AZ$17–$17.50In addition to resolving inquiries, troubleshooting, and making account changes; this role plays a key part in identifying opportunities to enhance the customer's experience through upselling wireless products and services - such as plan upgrades, device features, add-ons, and promotions tailored to meet their needs. You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency.
ACTCustomer Service Representative - San Luis, AZ ACTCustomer Service Representative - San Luis, AZSan Luis, AZIn this role, you will receive inbound calls from consumers seeking help with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary; completes tasks on time or communicates alternate plans.
TTECCustomer Service Representative - Outbound B2B - Hybrid TTECCustomer Service Representative - Outbound B2B - HybridTempe, AZTTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. In this role, you’ll leverage your call center and customer service experience to engage warm leads through structured, outbound consultations with small business customers.
AfniNewCustomer Service Representative AfniCustomer Service RepresentativeTucson, AZ$17–$17.50In addition to resolving inquiries, troubleshooting, and making account changes; this role plays a key part in identifying opportunities to enhance the customer's experience through upselling wireless products and services - such as plan upgrades, device features, add-ons, and promotions tailored to meet their needs. You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency.
AfniNewCustomer Service Agent AfniCustomer Service AgentTucson, AZ$17–$17.50In addition to resolving inquiries, troubleshooting, and making account changes; this role plays a key part in identifying opportunities to enhance the customer's experience through upselling wireless products and services - such as plan upgrades, device features, add-ons, and promotions tailored to meet their needs. You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency.
First Credit UnionCustomer Service Representative (Office and Administrative Support) First Credit UnionCustomer Service Representative (Office and Administrative Support)Chandler, AZhttps://www.paycomonline.net/v4/ats/web.php/portal/2CDF214108C880FA17A213F5B114EEDC/jobs/290175 AZ CENTRAL TOP COMPANIES TO WORK FOR IN ARIZONA 2025! Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records.
Sherwin-WilliamsNewBilingual Customer Service Specialist (Spanish) Sherwin-WilliamsBilingual Customer Service Specialist (Spanish)Mesa, AZ$16.50–$16.50The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.
Staff ExpertsCustomer Service Representative Staff ExpertsCustomer Service RepresentativeTucson, AZ$15–$15We specialize in staffing in the areas of Engineering, Construction Management, Manufacturing, Information Technology, Aerospace & Defense, Administrative-Accounting-Finance, Call Center Operations, Life Sciences, Healthcare, Skilled Trades and Logistics. Resolve customer issues, complaints, and concerns utilizing active listening skills, professionalism, and a high level of emotional intelligence.
FAITHFUL COMPANION MEMORIALS INCNewDriver and Customer Service Representative FAITHFUL COMPANION MEMORIALS INCDriver and Customer Service RepresentativePhoenix, AZ$21–$22 / hourAs a Driver and Care Provider, you will play a vital role in our mission, which includes performing animal cremations, transporting deceased pets with our company vehicle, and returning cremated remains with the utmost care. We are committed to fostering an employee-centric culture that values open communication, a healthy work-life balance, rewarding work, and a family-like atmosphere.
Pinnacle Technical ResourcesCustomer Service Specialist 1 - Contingent Pinnacle Technical ResourcesCustomer Service Specialist 1 - ContingentTempe, Arizona$22–$25 / hourContractorThe role involves handling inbound/outbound calls, confirming customer needs, routing qualified leads, scheduling callbacks, maintaining detailed notes, and supporting customers throughout the onboarding and documentation process. The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
Sherwin-WilliamsNewBilingual Customer Service Driver (Spanish) Sherwin-WilliamsBilingual Customer Service Driver (Spanish)Cottonwood, AZThe Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Sherwin-WilliamsNewBilingual Multi-Location Customer Service Specialist (Spanish) Sherwin-WilliamsBilingual Multi-Location Customer Service Specialist (Spanish)Chandler, AZThe wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.
PrideStaffCustomer Service Representative (Office and Administrative Support) PrideStaffCustomer Service Representative (Office and Administrative Support)Tempe, AZ$18–$20 / hourProblem Solving: Assisting customers with order status updates, basic product questions, and logistics. Client Communication: Managing a steady flow of incoming calls and emails with professionalism and a helpful attitude.
AfniCustomer Sales Representative AfniCustomer Sales RepresentativeTucson, AZ$17–$17You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. This position is for wireless sales, so you will be handling mainly inbound calls from people looking to purchase wireless devices and services for businesses.
CoolSysNewSenior HVAC/R Service Technician - Commercial & Industrial CoolSysSenior HVAC/R Service Technician - Commercial & IndustrialPhoenix, AZ$40–$60Provides general repair work on refrigeration, heating and ventilation equipment, such as air conditioning units, evaporative condensers, ice machine equipment, water pumps, gas furnaces, compressors and electric motors . Service Tech, refridgeration, HVAC, refrigeration, HVAC-R, HVAC/R, diagnostic, commercial, service, install, mechanical, mechanic, apprentice, AC, field service, chiller, specialist, HVACR, supermarket, rack systems.
AfniNewCall Center Representative AfniCall Center RepresentativeTucson, AZ$17–$17.50In addition to resolving inquiries, troubleshooting, and making account changes; this role plays a key part in identifying opportunities to enhance the customer's experience through upselling wireless products and services - such as plan upgrades, device features, add-ons, and promotions tailored to meet their needs. You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency.
Spade RecruitingCustomer Service Representative - Work From Home Spade RecruitingCustomer Service Representative - Work From HomePhoenix, AZRemote$50,000–$60,000 / yearFull timeIn this role, you’ll connect directly with union members and their families to help them better understand benefit programs designed to support their financial security. We’re looking for driven, people-focused individuals who want to grow within a stable, well-supported organization.
State of ArizonaNewCUSTOMER SERVICE REPRESENTATIVE 3 ( TRIAGE CUSTOMER SERVICE REPRESENTATIVE) State of ArizonaCUSTOMER SERVICE REPRESENTATIVE 3 ( TRIAGE CUSTOMER SERVICE REPRESENTATIVE)Somerton, AZThis position will, under minimal supervision, work independently, interpret and apply established Policy and Procedures to resolve customer inquiries and determine the customer needs for services requested for the programs such as Nutrition Assistance (NA), Temporary Assistance for Needy Families (TANF), Medical Assistance (MA), and State Programs administered by the Division of Benefits and Medical Eligibility (DBME). Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format, by contacting Alex Rivera at 480-910-0533 or email AlejandroRivera@azdes.gov.
State of ArizonaCustomer Service Representative 2 State of ArizonaCustomer Service Representative 2Phoenix, AZThe Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. Job Duties: This position will be responsible for providing over the counter services to the public, registering watercraft, inspect watercraft for compliance with Federal requirements, review documentation for legality of ownership and/or authority and enters into database, issues ownership documents, collect fees and enters transactions into Point of Sales system.
CVS Health CorpCustomer Service Representative - Behavioral Health (Monday-Friday 11:00AM-7:30PM EST) CVS Health CorpCustomer Service Representative - Behavioral Health (Monday-Friday 11:00AM-7:30PM EST)AZ$17–$31.30 / hourOur teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. This role provides advocate care to assist the member with a clear path to care, claims understanding and resolution and educates the member with online resources.
U HaulNewcustomer service rep U Haulcustomer service repTucson, AZOnce properly trained, Customer Service Representatives may also assist customers outside on the lot as well by installing trailer hitches and light wiring harnesses on customer's vehicles, ensuring vehicle fluid levels are properly filled, performing clean-up of trucks, trailers, and other rental items, and accepting equipment returned from rental. The work requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching or similar activities, and lifting a minimum of 50 lbs assisted or unassisted.
FASTSIGNS #110201Customer Service Representative FASTSIGNS #110201Customer Service RepresentativeTucson, AZAt FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center.
TMX Finance Family of CompaniesCustomer Service Representative TMX Finance Family of CompaniesCustomer Service RepresentativeMesa, AZThe Community Choice Financial Family of Brands ("CCF" or the Company), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Youll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.
Openlane IncCustomer Service Representative (Remote) Openlane IncCustomer Service Representative (Remote)Mesa, AZRemote$18–$20 / hourYou will act as a support partner by assisting customers including repossession companies, lenders, and others by answering questions, providing information, and troubleshooting problems via phone, chat, or email. You strive for excellence to obtain First Contact Resolution by identifying issues, understanding requests, determining the root cause, and then selecting or explaining the solution clearly and effectively.
Grand Canyon EducationStudent Services Counselor – Online Division – Grand Canyon University Grand Canyon EducationStudent Services Counselor – Online Division – Grand Canyon UniversityArizonaStarting salary is $43,000 per year, with an earning potential of $70,000 after several successful years of service. Grand Canyon Education offers a generous benefits package, including 100% tuition-free education for employees through the Master's degree program level and 75% coverage at the Doctorate degree program level. You’ll be responsible for financially clearing students, which will incorporate funding strategies including collecting any required paperwork, documents for progression requirements, and selected payment options (including financial aid reapplication).
Community Choice Financial Family of BrandsNewCustomer Service Representative Community Choice Financial Family of BrandsCustomer Service RepresentativeFlagstaff, Arizona
YourMechanicNewCustomer Service Representative - WORK FROM HOME YourMechanicCustomer Service Representative - WORK FROM HOMEPhoenix, ArizonaImagine if your vehicle were meticulously maintained for optimal performance, and if you ever had a car problem or needed a scheduled service, a highly trained mechanic came to your home or office to do the job. We are looking for a Customer Service Representative to deliver best-in-class support to our customers, and fleet partners, through phone, email, and chat/text.
First Citizens BankCustomer Service Representative I (Remote Phoenix, AZ) First Citizens BankCustomer Service Representative I (Remote Phoenix, AZ)Phoenix, ArizonaRemoteBased on the nature of our business, the Bank has certain restrictions on hiring people with criminal histories involving financial crimes, certain drug-related offenses, dishonesty, or breach of trust. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
Wells Fargo & CoNewCustomer Service Representative Wells Fargo & CoCustomer Service RepresentativePhoenix, AZThey are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. In this role, you will: Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment.
Sight Sea Travel CompanyCustomer Service Representative Sight Sea Travel CompanyCustomer Service RepresentativePhoenix, ArizonaIf you enjoy creating memorable experiences, solving logistical puzzles, and working closely with people to bring their plans to life, this role may be a strong fit. We are seeking a detail-oriented and client-focused professional to design and coordinate personalized trip experiences for individuals, families, and groups.
The Cigna GroupNewCustomer Service Representative - Accredo - Remote The Cigna GroupCustomer Service Representative - Accredo - RemoteArizona Work at Home, AZRemoteThese states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
UnitedHealth Group IncCustomer Service Representative UnitedHealth Group IncCustomer Service RepresentativePhoenix, AZRemote$16–$29 / hourThe fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. We have received recent reports of fraudulent LinkedIn messages and emails alleging or claiming to be sent from UnitedHealth Group, UnitedHealthcare, or Optum Executives.
State of ArizonaCUSTOMER SERVICE REPRESENTATIVE II State of ArizonaCUSTOMER SERVICE REPRESENTATIVE IIPhoenix, AZAbility: Ability to independently communicate clearly, effectively and diplomatically in writing, in person and on the telephone in routine and complex situations with consumers, attorneys, insurers, producers, licensed entities, appraisers, appraisal management companies, staff and other state and federal employees, through the use of proper English, spelling and vocabulary acquired through on-the-job training and by experience. The Department also helps resolve consumer complaints against financial-services and insurance entities; takes action in response to violations of law; encourages competition, innovation, and economic development; collects taxes and assessments that support State government operations; combats auto theft and insurance fraud through public awareness campaigns, and funding for law enforcement and dedicated prosecutors.
AspiretalentagencyNewCustomer Service Representative AspiretalentagencyCustomer Service RepresentativeChandler, ArizonaRemoteIn this position, you will assist clients with inquiries, provide ongoing support, and help create a positive customer experience within a fast-paced travel services environment. This role is ideal for individuals who enjoy helping people, communicating effectively, and delivering excellent service in a virtual environment.
Lego ASCustomer Service Representative - Brazilian Portuguese Lego ASCustomer Service Representative - Brazilian PortugueseTempe, AZWe also offer 'Best of Both' - our hybrid-work approach that gives our Customer Service Representatives the flexibility to work from home two days per week and from the office for a minimum of three each week, after training. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow.".
Lego ASCustomer Service Representative - German Lego ASCustomer Service Representative - GermanTempe, AZWe also offer 'Best of Both' - our hybrid-work approach that gives our Customer Service Representatives the flexibility to work from home two days per week and from the office for a minimum of three each week, after training. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow.".
Lego ASCustomer Service Representative - French Lego ASCustomer Service Representative - FrenchTempe, AZWe also offer 'Best of Both' - our hybrid-work approach that gives our Customer Service Representatives the flexibility to work from home two days per week and from the office for a minimum of three each week, after training. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow.".
LEGOCustomer Service Representative - German LEGOCustomer Service Representative - GermanTempe, ArizonaWe also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Representatives the flexibility to work from home two days per week and from the office for a minimum of three each week, after training. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”.
LEGOCustomer Service Representative - Brazilian Portuguese LEGOCustomer Service Representative - Brazilian PortugueseTempe, ArizonaWe also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Representatives the flexibility to work from home two days per week and from the office for a minimum of three each week, after training. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”.
LEGOCustomer Service Representative - French LEGOCustomer Service Representative - FrenchTempe, ArizonaWe also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Representatives the flexibility to work from home two days per week and from the office for a minimum of three each week, after training. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”.
First Citizens BancShares IncCustomer Service Representative I (Remote Phoenix, AZ) First Citizens BancShares IncCustomer Service Representative I (Remote Phoenix, AZ)Phoenix, AZRemoteBased on the nature of our business, the Bank has certain restrictions on hiring people with criminal histories involving financial crimes, certain drug-related offenses, dishonesty, or breach of trust. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
TMX Finance Family of CompaniesCustomer Service Representative (Bilingual) TMX Finance Family of CompaniesCustomer Service Representative (Bilingual)phoenix, AZQualifications High school diploma or equivalent Excellent verbal and written communication skills Professional demeanor with customers and peers Meticulous attention to detail and ability to accurately enter data Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems Must be at least 18 years of age Background check required (subject to applicable law) Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard. With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
Horizon DistributorsNewCustomer Service Representative Horizon DistributorsCustomer Service RepresentativeChandler, AZHorizon Distributors, Inc. (Horizon) is a wholly owned subsidiary of POOLCORP - the world's largest publicly traded distributor of swimming pool, landscaping and outdoor living products - which employs over 6,000 team members in more than 445 sales centers worldwide. We offer continuous learning - locally in sales center training sessions, virtually in our online learning center, in the classroom at our training facility in Dallas, TX, and through tuition reimbursement.
State of ArizonaCUSTOMER SERVICE REPRESENTATIVE IV State of ArizonaCUSTOMER SERVICE REPRESENTATIVE IVPhoenix, AZ$15.34–$21.50 / hourPre-Employment Requirements: Driving Requirements: Employees who drive on state business are subject to drivers license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.). Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts, and document all interactions.
Viajemos Solas pero en GrupoRemote Customer Service Representative Viajemos Solas pero en GrupoRemote Customer Service RepresentativePhoenix, AZRemoteYou enjoy working with people, have strong attention to detail, communicate professionally, and take pride in providing excellent customer experiences from initial inquiry through completion of services. We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives.
NextechCustomer Service Representative (Day Shift) NextechCustomer Service Representative (Day Shift)Phoenix, Arizona$20–$20 / hourOpen Service Calls: general inquires, scheduling assistance, ETA updates, vendor meets, parts, assistance with technician notes, quotes, after-hour support with shift pay differential, online platforms updates, and IVR assistance. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America's largest HVAC/R service provider.
Classic Collision, Inc.Customer Service Representative Classic Collision, Inc.Customer Service RepresentativeQueen Creek, AZClassic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.
Wells Fargo & CoAssociate Customer Service Representative - Credit Cards - Bilingual (Spanish/English) Wells Fargo & CoAssociate Customer Service Representative - Credit Cards - Bilingual (Spanish/English)Phoenix, AZThey are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. In this role, you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment.
Wells Fargo & CoAssociate Customer Service Representative - Credit Cards Wells Fargo & CoAssociate Customer Service Representative - Credit CardsPhoenix, AZThey are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. In this role, you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment.
Wells Fargo & CoAssociate Customer Service Representative Spanish Bilingual Everyday Banking Wells Fargo & CoAssociate Customer Service Representative Spanish Bilingual Everyday BankingPhoenix, AZServices include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.