You'll lead our biggest contact center initiatives, including modernizing our CCaaS and telephony platforms, expanding AI agent capabilities, and deepening integrations across our e-commerce, OMS, and ERP systems in partnership with our Product / Engineering teams. The base salary range for this role is $145,000 to $165,000 depending on experience, with a total compensation opportunity of $160,000 to $185,000 annually plus eligibility for participation in our FCP Euro equity program.