Key responsibilities include processing customer orders via phone, email, fax, and online portal, verifying pricing, quantities, shipping details, and customer information, resolving order issues, billing discrepancies, returns, and replacements, coordinating with shipping and accounting teams for timely fulfillment, maintaining records in ERP/CRM systems such as Oracle, Salesforce, and SAP, and supporting hospitals, surgery centers, and internal sales representatives. Requirements include 2+ years of customer service, order entry, or order management experience, experience with ERP/CRM systems (Oracle, Salesforce, SAP preferred), strong communication, multitasking, and data entry skills, Microsoft Office proficiency required, and healthcare or medical device industry experience is a plus.