Strong ability to understand technical concepts, perform related research, and problem-solve, including being able to proficiently conduct in-depth searches across different technology platforms, read engineering drawings and blueprints, understand bills of materials, production workflows, and ERP systems, and how these areas interact with one another. Essential Duties and Responsibilities: Customer Service Responsibilities: Technical Support: Serve as the primary point of contact for customers needing technical product support, addressing level 1 technical inquiries by answering questions, providing guidance, and performing technical research to support these and sales efforts.